Reviews (120)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for efficiently directing customers to the appropriate regional store, enhancing user experience and potentially increasing conversions. It supports multiple stores and currencies, features easy installation, and offers straightforward configuration. Key functionalities include IP whitelisting, automatic and manual redirects, customizable pop-ups, banners, and a GDPR compliance pop-up. The app is noted for its reliable performance and responsive customer support, which effectively handles issues often within 24 hours and manages customization requests, such as CSS modifications, promptly.
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Very easy to implement and the team at Spice Gems very helpful in helping with design of messaging.
It's a pretty basic app, but it has been working well so far. Support was fast when needed so we are happy with the set up.
Great app, a couple of small glitches when it was first enabled but the SpiceGems development team were very quick to find and fix the problem - they reply to emails within minutes and are very courteous. Highly recommend this app!
Spice Gems team has been very helpful in setting up their app for both my stores. They're quick and professional. I recommend the app
So far I am very satisfied with this tool. I tried Geolizr and two other IP redirect tools (to direct people to Canadian and US versions of my website), and so far this tool is the only one that worked exactly as I wanted it to. It is the only one I could find that works on mobile. I wanted to change the color of the Yes and No buttons as well as the font and their development team provided me with the Custom CSS in less than 24 hours. My only suggestion would be for the tool to come pre-installed with the CSS so that shop owners could immediately change these options, without bugging the dev team. Overall great tool!
Have a problem when use it and it solve quick by a developer team, great customer support! thank you Salman!
App redirects quickly. Fast customer service had us up and running the same day. Thank you!
Cheers
Michael
The app works great, helps us redirect traffic from our stores in two countries.
When we asked for sorry they responded in a fast manner.
Cheers
I had this running on 3 different sites and I thought it was good until the problems starting happening. The reason I left a 1 star, absolutely no way to chat or get help besides sending an email.
Hello Charles,
Thank you for sharing your feedback.
I am sorry to see that you had trouble with the app.
I checked with my support team and we responded to your query within 12 hours of receiving it. We received the query at 1:03 AM IST and responded to it at 12:05 PM IST
Pls note that we are based in India and there might be a slight delay in communication due to the time zone difference.
We currently offer email support and try our best to resolve all the queries quickly and efficiently. If you plan to reinstall the app, simply reach out to us and we will make sure that it works for you.
Regards,
Ankit
Co-Founder, SpiceGems
No option to select global countries at once & exclude a few. The least one could expect. Please update the above said feature.
The Merchant did not reach out to us with the feature request. Merchant installed, uninstalled the app and gave a 1-star review all in a span of 10 minutes.
Ankit,
CoFounder, SpiceGems