Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, versatility, and sales-boosting capabilities. It offers customizable gift options and supports different currencies. Many appreciate its seamless Shopify integration, immediate functionality, and its impact on increasing average order value and conversion rates. The easy-to-navigate design enhances customer experience. The support team is praised for their quick responses, helpfulness, and custom coded support. The reporting feature is also valued by merchants.

May 11, 2022

There are only 3 apps that can create a campaign where you give a free gift with purchase. I tried 2 other apps but they both didn't work. Giftbox is the only app perfectly worked for my site. It was so easy to setup the campaign! I am so happy with this app and will use every time I run campaign.

mogi mogi baby
United States
7 days using the app
Edited March 11, 2021

Amazing tool and customer service. The tool is highly customizable, and the team was able to help me retrofit their widgets with my art direction seamlessly and fast! I've already seen an uptick in basket size :)

F L O R A + B A S T
United States
6 days using the app
Edited May 12, 2019

We are using the app to offer free products to our customers once they reach certain goals while shopping.
The app shows them how much more they need to buy to reach the goal, In case they reach the goal (which you set up), they get free gift which you chose in the set up.
Its very easy to use, user friendly, we can also offer a free shipping or discount codes via this app.
Must have if you´d like to convince your customers to buy more from you and leave with good feeling they got something back from you.

E-shop Najím se a zhubnu
Czechia
6 days using the app
June 28, 2021

Was having trouble getting the app to go live on my store. After starting a chat Christian was very helpful and fast! thanks christian!

SHOP SKRIT
Canada
4 days using the app
Edited August 15, 2019

This app is very intuitive & if you have the right gifts for your customers, it will make them buy more than ever before while gamifying the experience. The app is lean & the talented support are quick to make changes that will elevate your websites experience. Our conversion rate went from 3% to 5% within 24 hours. Making us a lot of money!!

Freeman Vape juice
United States
3 days using the app
April 13, 2020

Really nice extension that is perfectly suited for our gift and promotion needs. Easy to set up and customize. Wonderful, immediate support from Tom that made the implementation work like a breeze. Highly recommended. Thanks for this great App!

Paul Mitchell
Germany
2 days using the app
Edited September 1, 2021

We used this app for a discount season. It's so helpful when you have to add gifts to so much orders, it reduces errors and efficients work. It only fails sometimes when doesn't add gift in some orders, but the script could be solve it.

EURO TE
Mexico
About 1 month using the app
May 1, 2022

This is a great app with excellent customer service, however, there are a few issues: 1) All Paypal payments were only accepted in US$ and not in the customers local currency
2) Although there is an option to enter a regular discount code via the app pop up, most customers are used to seeing this option at checkout- when using the app this option is not available 3) Does not work with Auto discounts since the app uses draft orders

Fervor Montreal
Canada
About 1 month using the app
Digismoothie replied August 4, 2022

Hi there,

Thank you for testing our app and for your feedback. The issues you had with the app were related to the fact that Gift Box was using Shopify’s draft orders API that comes with these restrictions. We understand that this approach is not ideal for many merchants and because of that we’re working on another method of adding free gifts to orders that won’t have any impact on your checkout currency or discounts.

Stay tuned! :)
Lucia, Customer Success Manager

January 25, 2021

This app has great potential, and is very easy to work with. However it cannot work if you have a loyalty program with your site and is limited by Shopify in terms of other discount integrations. Very unfortunate. However, the service is great - you get a response very quickly which is unlike most Shopify app partners. I wish we could have used it

RMS Beauty
United States
About 1 month using the app
Digismoothie replied August 4, 2022

Hi there,

Thank you for testing our app and for your feedback, we’re really sorry about the compatibility issues you experienced. Unfortunately, the draft orders that Gift Box utilized were the source of incompatibility. We understand that this is a problem for many merchants and because of that, we’re working on another method of adding free gifts to orders that won’t have any impact on your checkout currency or discounts.

Stay tuned! :)
Lucia, Customer Success Manager

August 24, 2021

installed the app for a month then removed. As I really don't like the idea of popup, it makes the website a mess. I hope it can be embed in the product page, under buy button or in shopping cart. Other places all good, popup not good.

Royalbaby
Hong Kong SAR
About 1 month using the app