Gift Box | Free Gift Selection , 169 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface, versatility, and sales-boosting capabilities. It offers customizable gift options and supports different currencies. Many appreciate its seamless Shopify integration, immediate functionality, and its impact on increasing average order value and conversion rates. The easy-to-navigate design enhances customer experience. The support team is praised for their quick responses, helpfulness, and custom coded support. The reporting feature is also valued by merchants.
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I installed the plug in and it worked pretty well at the beginning, the design is nice, flexible, and the team very helpful, answering very quickly.
We had few bugs and Lucia came up with solutions. Yet one, very randomly, could not be solve from time to time during the testing phasis.
the app system is having conflicts with the existing discounts options from Shopify. It will randomly bug or not bug if setting the discounts with Shopify (which allow more options, especially the display at checkout and the eligibility).
We tested it many times before launching the website officially and it happened only few times so we though it would be okay.
Today was the kick off of our launch campaign and the bug became impossible to control! 4 clients on different devices were kind enough to contact us to inform us that they were unable to enter the discount code given at checkout (set on shopify back end). We noticed that those 4 clients had selected a free gift (set with the gift box app). We tried again ourselves from 7 different devices, and the bug happened to 6 of us, while picking a gift, impossible to add the discount at checkout even when matching all requirements.
I warmly recommend the service from the team yet cannot afford to loose both clients and time as it happened this morning.
I would be happy to re-install the app as soon as the bug will be fixed.
Hi there,
Thank you so much for testing our app and your feedback. We are really sorry about your experience. 🙏
As explained in the in-app chat, a customer is not able to enter a discount code during the checkout together with a free gift. That's because the platform allows only a single discount code per order (and the one is used for a free gift).
However, we have come up with a workaround so customers can enter additional discounts via the Gift Box UI. You can read more details here: https://www.notion.so/digismoothie/How-to-enable-discount-code-with-free-gift-s-7aee3efb25924aee96913e1d5d70576f
Hope this info helps and maybe you will consider giving our app a second chance.
Anyway, good luck in your business and happy gifting everyone 🎁,
Tom
Terrible. The app missed 15% of the orders. We are in cleanup hell.
We attempted to use the Gift Box app for a Fathers Day GWP promo. The app was easy to install and configure, but unfortunately that is where it ended. We tested and everything seemed fine but as soon as our site started getting busy the app began to miss orders.
On the plus side, Tom was quick to provide support but our problem was not resolved and he suggested that we test other GWP apps.
UPDATE [February 2021]: We have significantly improved the reliability of our app by using Edit Order API. So in case, the gift is missing after the order is submitted, the app will quickly edit the order and add the missing gift before it's fulfilled. It works seamlessly and to benefit of both merchants and their customers.
Hi there,
Thank you so much for testing our app and for your feedback. We are honestly sorry for your bad experience. 🙏
We are constantly improving our app and released a couple of optimizations since then. This issue in particular was caused by giving away a free gift that is not published on the Online Store channel. In order to retrieve the product info, we are using Shopify API which sometimes fails (or responds to slow). Basically, that's not something we could "fix" on our end but we have implemented a couple of precautions to minimize the number of failures. 🚀
Hope this info helps and you will consider giving our app a second chance.
Anyway, good luck in your business and happy gifting everyone 🎁,
Tom
Nice app, that is very intuitive to use. It is really easy to make offers. And very nice that there is no coding involved to make it work. And exceptional support!!
We just added Gift Box to our store and their customer service was amazing! We're excited to see how the app performs. A big thanks to the support team.
I spend 2 weeks trying to figure out how to solve the "Give a gift when ordering over X amount" design on my store. I WISH someone pointed this app out to me before, because it is everything I was looking for. I been a graphic designer for 15 years, so (for good and bad) every little detail is very important to me. Right at install, the app didn't align perfectly with another app I already had installed, but when I reached out to Customer Support they immediately changed everything down to the millimeter of what I wanted. Besides that, the app truly does everything it says. And its supereasy to use, I had my first offer up within 5 minutes after install. 5/5, easily!
Pro: The app lets customers know the gift is waiting in checkout with a side drawer in cart -- which is great for fewer cart abandonments. Beautiful design. Con: Express checkout users would not get gift on the basic plan (with no access to cart code) so be sure to remove the express checkout option on the product page.
I LOVED this app - the only one I could find to properly set up spending tiers (IE Spend $50 get x, Spend $100 get y etc) The UX is great and so easy to install and set up. I had one issue with other apps not playing nice with this one, but Alla from their support team was so quick to help me and resolve that issue within a few hours with the apps developers. This app is a BFCM game changer for us.