Reviews (188)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting average order value and conversion rates by offering customizable free gifts that automatically add to carts. It supports multiple currencies and integrates well with various themes. Merchants appreciate its intuitive interface, allowing them to customize gift conditions and displays easily. They also praise the responsive and knowledgeable customer support team for quickly resolving issues and making custom adjustments. This app is particularly effective during major sales events, enhancing e-commerce promotions.
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I have just started using Gift Box, had a little issue with set up (my fault) and customer service were so helpful, 10/10! Issue resolved right away and app is up and running smoothly. I'm sure it will be an amazing add on for my business.
Incredibly helpful service. Like walking into the store and speaking to the manager instantly. No mucking around.
Terrible. The app missed 15% of the orders. We are in cleanup hell.
We attempted to use the Gift Box app for a Fathers Day GWP promo. The app was easy to install and configure, but unfortunately that is where it ended. We tested and everything seemed fine but as soon as our site started getting busy the app began to miss orders.
On the plus side, Tom was quick to provide support but our problem was not resolved and he suggested that we test other GWP apps.
UPDATE [February 2021]: We have significantly improved the reliability of our app by using Edit Order API. So in case, the gift is missing after the order is submitted, the app will quickly edit the order and add the missing gift before it's fulfilled. It works seamlessly and to benefit of both merchants and their customers.
Hi there,
Thank you so much for testing our app and for your feedback. We are honestly sorry for your bad experience. 🙏
We are constantly improving our app and released a couple of optimizations since then. This issue in particular was caused by giving away a free gift that is not published on the Online Store channel. In order to retrieve the product info, we are using Shopify API which sometimes fails (or responds to slow). Basically, that's not something we could "fix" on our end but we have implemented a couple of precautions to minimize the number of failures. 🚀
Hope this info helps and you will consider giving our app a second chance.
Anyway, good luck in your business and happy gifting everyone 🎁,
Tom
Great app that helped me increase my average order value right away! And great, quick customer service as well!
Amazing support. Fast and available all the time. And the app is great as well.
Nice app, that is very intuitive to use. It is really easy to make offers. And very nice that there is no coding involved to make it work. And exceptional support!!
There are only 3 apps that can create a campaign where you give a free gift with purchase. I tried 2 other apps but they both didn't work. Giftbox is the only app perfectly worked for my site. It was so easy to setup the campaign! I am so happy with this app and will use every time I run campaign.
It's one of the excellent apps for my store. It solved my problem with the gifting for my customers. I can easily add the conditions, choose, what I want to give to the customers, I can see the reporting stuff, etc. And all wrapped up in a simple and intuitive application that is easy to use. Thank you guys.
Amazing tool and customer service. The tool is highly customizable, and the team was able to help me retrofit their widgets with my art direction seamlessly and fast! I've already seen an uptick in basket size :)
We are using the app to offer free products to our customers once they reach certain goals while shopping.
The app shows them how much more they need to buy to reach the goal, In case they reach the goal (which you set up), they get free gift which you chose in the set up.
Its very easy to use, user friendly, we can also offer a free shipping or discount codes via this app.
Must have if you´d like to convince your customers to buy more from you and leave with good feeling they got something back from you.