Rise.ai: Gift Cards & Loyalty , 1,070 reviews

Just installed the trial version of this app today. I already am so impressed not just with the app but with the customer service from Ari. I asked for a little tweaking to the app to better suit my needs, and Ari was on it right away. I will leave further comments about the actual app once all the modifications are made and I can see it all live !!

This is by far the best and most complete Gift Cards solution for Shopify.
Ohh, and the customer service - Outstanding.
Highly recommended.

I needed quite a lot of support to get this to work exactly as I wanted/needed.. but replies are so quick, and very helpful! Of all the apps I looked at, this did what we needed and I am really pleased. Thank you

Easy to navigate and implement. Gift cards up and running in a flash plus their service is fast + excellent.

I got a bit flummoxed when I first began working with the Rise GiftCard interface...and time was short with Christmas days away. Thankfully, Rise has great support and I was able to set up a google meeting and share screens. Dana was very helpful in getting me going including a small modification to my theme coding to adjust checkout buttons. I had a subsequent meeting with Dana to solidify my understanding and I'm all set! Great knowing the team at Rise is there if I need them. They have been very responsive! Thank you Dana!!

This app is truly versatile in letting you set up various streams or workflows for rewarding your customer's loyalty. I especially appreciate that you can choose to offer hard cash rather than points. Small nuance but it keeps you from inundating your customers with messages about discounts and overall "cheapen" your brand. Customers can easily see the benefit in their account and plan to patronize your store again. I'm still integrating the features and it's amazing how responsive Rise.ai staff are to helping me along the way. Looking forward to integrating the app with my reCharge subscription offerings in my store as well as Yotpo product reviews. I can't wait to see what other new features they will be bringing onto the platform. A little further in the process, customer service is still excellent. I had a few questions about integrating Rise with reCharge subscriptions, Yotpo, and the account settings. Sam was an excellent resource.

I was intimidated at first by all of the features and admittedly procrastinated on setting it up. But once getting started with the loyalty program, setting up the workflow using the pre-made templates was quite simple. I reached out to Rise support with some questions and they helped me right away (even on a Sunday) to make sure that I had everything running correctly. I look forward to utilizing more of the features.

Used it to create a gift card for purchase campaign. We haven't taken advantage of all features yet, but so far it's working great!

This app does not work, is not supported, and should not be used. Developers claim a version 2 is on the way, but in the meantime they have dropped all support of the current version and should remove the app from the store.

Edit: I've revised this review from 1 star to 3. The development team contacted me after the original review and were quick explain that a breakdown in communication had occurred and the app was indeed supported and functional. They promptly installed the app and worked with me in testing it.

Sadly, the app has a number of fairly serious bugs, all of which could have been overcome, I think. But the app requires us to manually input shipping addresses one line at a time (you can't even copy/paste the entire address). We do enough volume that the idea of manually inputting shipping addresses for fulfillment is unthinkable. The app seems designed for use by stores who do very small volume. We do anywhere from 100s to 1000s of orders a week and Gift Wizard in its current state has no means to support that kind of business.

I'll certainly be interested in taking another look if the shipping address issue and other bugs are addressed.

John was great! He was patient and gave me the time to understand and resolve my situation. I would recommend this app not only for how it performs but the assistance they offer.