Reviews (90)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
August 27, 2026

The app is easy to use and when I have needed support the support team are very proactive and ready to help.

Angel Aromatics
Australia
Over 2 years using the app
July 9, 2026

We are new, but they were able to adjust the placement of the gift message and were good about getting this done promptly.

Once Again Home Co.
United States
21 days using the app
July 6, 2026

This app has been really helpful for our shop and the support team are always happy to help and really quick at getting back to me.

Emile et Rose
United Kingdom
About 2 years using the app
July 23, 2026

Excellent app. Superb customer service.

67
United States
Over 2 years using the app
April 9, 2026

I use several apps developed by this company and I can say with absolute certainty that the support I get when I have a question or a problem makes them one of the best to deal with ever.

They are quick, smart and so helpful. Shri helped me so quickly on an issue I had. Within an hour the issue was located and fixed and I'm a happy store owner again.

Tasty Tin
United States
Over 1 year using the app
Edited October 17, 2024

This has been a fantastic and reliable app and I've received over 4K in orders in a short time through the app, so very happy!
Also super easy to navigate and install

helenloveday
United Kingdom
About 2 years using the app
January 18, 2024

Gift Lab exceeded our expectations on Shopify! The app is powerful, and the support team is outstanding. They provided quick solutions, including custom coding for unique needs. A must-have for any Shopify store looking for both functionality and excellent support!

Saga-copenhagen.com
Denmark
About 24 hours using the app
November 20, 2023

Gift Lab has been great for our small business. We specialize in gift boxes and many customers enjoy being able to write a custom note and schedule the delivery. It is a very intuitive interface. Highly recommend.

Here I Am Box
United States
11 months using the app
November 10, 2023

Super fast support team who jumped on a Google Meets with me to help me get set-up. Their integration with klaviyo makes sending customized messages super easy. Would love for them to build out a feature that adds the product to the cart when submitting your gift options but other than that we have been loving it so far:) Even were able to remove certain notes that flowed through to our 3PL which was super helpful.

Everist
Canada
About 2 months using the app
Edited December 8, 2023

Support team are fantastic! They assisted with updating placement and functionality to enhance the implementation on our store.

App is super easy to setup and has had a profound improvement on our stores ability to offer a more well rounded service to our clients as well as upselling our gifts.

A Mano Florals
Australia
About 1 month using the app