Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its extensive gifting features, including multi-ship, product options, and bundling. It's praised for its user-friendly interface, seamless integration with Shopify, and the popular "build-a-box" feature. The ability to ship to multiple addresses from one order, offer upsells, and customize the gifting experience is appreciated. Support is described as responsive and helpful, assisting with customizations to suit business needs. The app is reliable and efficient in processing orders, often referred to as a "game-changer" for businesses.

January 21, 2021

Absolutely love this app. Not only does it do exactly what we need it to do, but the customer service & support team is wonderful. S/o to Zac Fair.

Puzzledly
United States
12 months using the app
December 6, 2019

The number-one best feature of this app is that the developers are extremely responsive to questions. Every time I've written to them to ask about product features or troubleshoot, they've replied the same day – usually within an hour. I use this app to enable shipping to multiple addresses within a single order and to allow customers to pick a delayed ship date. The app works as expected and did not take long to set up.

Three Georges
United States
11 months using the app
Edited August 20, 2020

GiftShip was exactly what we needed for our gift giving business "The Client Box". Kevin and the crew were very helpful at the start when we had a few questions at the start. Look forward to working with you all!

The Client Box
United States
11 months using the app
October 16, 2020

Great app! Fantastic service! Quick response time. We're so pleased we are using it on two different sites.

EKU BOX
United States
11 months using the app
October 31, 2021

We bought this app for the Multi-address ship function. It took a little bit of work to get it set up as we envisaged. Any query we had was answered incredibly well and quickly. The support is some the best I have encountered from an App developer. Absolutely no hesitation in recommending this app.

マヌカハニー専門店 ハニーフュージョン
Japan
11 months using the app
March 20, 2021

I am super impressed with the customer support from the Giftship team!! I needed some help getting the app set up with my theme, and they jumped right in and took care of it. They even went the extra step of looking at how I had things configured and suggesting a change for a better user experience. We just started using the app, but in my testing it seems quite user-friendly and intuitive. I think customers will find the same.

Moxie Bradshaw
United States
11 months using the app
Edited May 26, 2023

We used Multiship for over a year, and recently stepped over on Giftshop to use even more features. Whereas most features are very self-explanatory, the service team is always super fast and helpful whenever I can't get things figured out myself. Big thumbs up for an excellent service.

RAVI
Belgium
11 months using the app
December 4, 2020

Great app and amazing customer service! Tim and Zac helped clear out concerns and requests promptly! Totally saved our go-live day. Thank you!

Timezone Singapore
Singapore
11 months using the app
March 9, 2022

They really did think through every eventuality as far as configuration goes. Tim and his team have built a fantastic app that can do whatever you want it to!

Billies Pecans & More
United States
10 months using the app
December 2, 2020

GiftShip was very easy to set up and it adds great functionality for our gift basket website. We're using Pop-up add-ons, date picker, gift notes, and multi-ship. The best part is the responsiveness of their customer service. I got an immediate answer to my question (including a video).

The Greene Grape
United States
10 months using the app