Reviews (311)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive gifting features such as multi-address shipping, delivery scheduling, and personalized gift messages in a single order. It consolidates multiple functionalities like build-a-box and direct upsells, enhancing operational efficiency and boosting sales. The user-friendly interface and seamless Shopify integration are also praised. The support team is noted for their quick and effective assistance, including custom adjustments, contributing to a positive user experience.

October 16, 2020

Great app! Fantastic service! Quick response time. We're so pleased we are using it on two different sites.

EKU BOX
United States
11 months using the app
October 31, 2021

We bought this app for the Multi-address ship function. It took a little bit of work to get it set up as we envisaged. Any query we had was answered incredibly well and quickly. The support is some the best I have encountered from an App developer. Absolutely no hesitation in recommending this app.

マヌカハニー専門店 ハニーフュージョン
Japan
11 months using the app
March 20, 2021

I am super impressed with the customer support from the Giftship team!! I needed some help getting the app set up with my theme, and they jumped right in and took care of it. They even went the extra step of looking at how I had things configured and suggesting a change for a better user experience. We just started using the app, but in my testing it seems quite user-friendly and intuitive. I think customers will find the same.

Moxie Bradshaw
United States
11 months using the app
Edited May 26, 2023

We used Multiship for over a year, and recently stepped over on Giftshop to use even more features. Whereas most features are very self-explanatory, the service team is always super fast and helpful whenever I can't get things figured out myself. Big thumbs up for an excellent service.

RAVI
Belgium
11 months using the app
December 4, 2020

Great app and amazing customer service! Tim and Zac helped clear out concerns and requests promptly! Totally saved our go-live day. Thank you!

Timezone Singapore
Singapore
11 months using the app
March 9, 2022

They really did think through every eventuality as far as configuration goes. Tim and his team have built a fantastic app that can do whatever you want it to!

Billies Pecans & More
United States
10 months using the app
December 2, 2020

GiftShip was very easy to set up and it adds great functionality for our gift basket website. We're using Pop-up add-ons, date picker, gift notes, and multi-ship. The best part is the responsiveness of their customer service. I got an immediate answer to my question (including a video).

The Greene Grape
United States
10 months using the app
November 18, 2020

This app is a game-changer for my gifting business. With corporate gifting now more important than ever having the 'send to multiple addresses' option makes life so much easier for the customer. The support is super fast and the site integration a breeze :) Love it!

The Heyday Club
Australia
10 months using the app
February 9, 2023

We are so happy we choose Giftship! After hours of searching for the right app to suit our website we are so glad we found these guys. The app has worked very well for our store and the customer support has been fantastic every time! Well worth the investment. Well done guys - can't wait to work with you as your business develops and grows.

Little Shop of Happiness
Australia
10 months using the app
Edited August 24, 2020

The team at Gift Ship never fails! The APP is amazing and whenever I need assistance doing something they respond quickly and are always helpful. I would rate them more than 5 stars if I could, they are awsome to work with!!!

Small Batch Brownies
United States
10 months using the app