Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its multi-ship, product customization, and bundling features, which simplify gift orders and increase sales. The customer service is noted for its quick and effective problem-solving. Despite minor issues, the sentiment is generally positive.

September 24, 2020

Truly spectacular! Very easy to use and great customer support! Fantastic being able to offer a future delivery date to customers! Especially going into Xmas!

The Damson Collection
New Zealand
6 months using the app
May 27, 2020

Great service by Tim. Thank you appreciate it. Helped customise different parts of Gift Ship and assisted quickly.

98 Acres
Australia
6 months using the app
September 2, 2022

We have been using Gift Ship for over a year and they have recently added some custom work to our website using the Gift Ship APP. Their development team did an outstanding job - we were live in a few days

Bissinger's Handcrafted Chocolatier
United States
6 months using the app
June 27, 2020

Great app with very user friendly interface. It is not easy to make custom changes from your own css but the support team are lightening fast at replying and implementing changes. Brilliant app, brilliant customer service.

Surrey Cookie Co.
United Kingdom
6 months using the app
November 18, 2020

My website launches tomorrow morning and I decided to shoot my shot at e-mailing tech support. To my surprise, I got a immediate response. Tim helped me resolve the issue without having to wait in front of my computer for too long. Great service. Thanks so much Tim!

CHÉRIR
United States
6 months using the app
July 7, 2021

The customer service is beyond amazing. These guys have a pretty quick response time and even put together videos and tutorials to help walk you through and troubleshoot your issue. So grateful they're there to help this less-than-tech-savvy lady get over the bumps.

Kids' Cake Boxes, LLC
United States
6 months using the app
April 15, 2020

Struggled to set a few things up at the start due to the app having many options. However support was very fast and helpful in getting me up and running.

Wallace & Co
United Arab Emirates
6 months using the app
November 16, 2021

Giftship had very good customer service. They were able to address my concern and they were able to quickly resolve my issue.

Real Scents
Philippines
6 months using the app
Edited June 30, 2021

We have thoroughly enjoyed this app so far. The service from Tim was timely and great when we needed to make a change to the gift message positioning in the cart. I've used other gift message apps but this one is definitely better than the others.

GIFTABLE GOODIES
Canada
6 months using the app
Edited February 16, 2020

Giftship enables my business - Ginger's Breadboys - to provide shipping features and options that customers expect from online businesses. The developers/creators are extremely responsive and work quickly to resolve issues. Committed to making their app the best it can be. Highly recommend.

Ginger's Breadboys®
United States
6 months using the app