Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its multi-ship, product customization, and bundling features, which simplify gift orders and increase sales. The customer service is noted for its quick and effective problem-solving. Despite minor issues, the sentiment is generally positive.

Edited March 16, 2023

Giftship is a great app for gift-related ecommerce. When things come up that aren't working correctly, they are quick to respond and resolve the problems. Overall, a very good app.

Heartfelt Gift Box
United States
3 months using the app
December 4, 2017

This is our second Holiday season with Shopify. Last season we needed a multiship feature. Heading into this Holiday season and hearing about this app, we couldn't get it installed fast enough. Giftship is a MUST HAVE for any Shopify store. Furthermore, we could not have had it ready in time if it wasn't for the tremendous customer support from the PIX team. By far one of the best customer support teams I have ever worked with...THANKS YOU GUYS!

Southern Candymakers
United States
3 months using the app
July 2, 2021

Example of this app on our site : https://huffkins.com/collections/gift-sets-hampers/products/cheese-scones-afternoon-tea-gift-set-gs20004 This app is very 'all singing, all dancing' and the app support is really great. We did not have an in-house developer and have little coding knowledge. They were very willing to help us and offer advice to get it all looking and working as we needed. The app is great for us as most customers hop with us to buy gifts to send to others. We're able to charge extra to add a personal message in a greetings card and allow customers to choose a delivery date. The upsell pop up is also great and we can set different upsells for different product collections. We found the split address function too complicated and it needed too many styling changes so did not use that part. It works responsively, and the developer even helped us to add some code so that it would not appear on our e-gift card page (where we do not want to offer a greetings card or delivery date option). There's some improvements we'd love to see, including the option to write a gift message to appear in the e-gift card email, editing the style and position of the gift message for printing into cards, and somehow making it so that orders for future delivery get an automatic tag to hold them so they do not go on the picking sheet immediately. It would also be great to have more flexibility with the delivery date picker - if someone places an order on the Friday night, we cannot deliver that Monday as we do not dispatch at weekends, but we can deliver on future Mondays as we can dispatch on the Friday. If that makes sense?! Hopefully the developers will keep enhancing the app to add this stuff in. It's just suggestions, not complaints. All in all, a great app and absolutely brilliant customer service.

Huffkins Bakery | Official Online Shop
United Kingdom
3 months using the app
January 5, 2022

Zac was super helpful in working through our store to find us a solution that nothing else on the app store could provide

Soo Many Baskets
United States
3 months using the app
Gist replied January 5, 2022

Thanks for the kind words, and really glad we were able to get you up and running!

December 2, 2019

I haven't had a lot of time to use the app yet, but due to my Shopify theme I needed some touch-ups to make Giftship function properly. The customer service for this company is fantastic! Quick response time, even over the weekend. I look forward to the added functionality the app offers!

Rockport Candle Company
United States
3 months using the app
November 26, 2020

Fantastic customer service. At first I was frustrated and thought I couldn't make it work the way I needed it to, but customer service helped me to customize the app to our needs. So great to have a gift receipt option!

Homefield
United States
3 months using the app
September 2, 2020

incredible customer service! I needed a small tweak and they responded very quickly and were helpful. I am using this for a gift basket website so the gift givers can send gifts to multiple addresses in one cart.

Brightside Gifts
United States
3 months using the app
April 27, 2021

I installed for my mother's day gift sets and it works wonderfully! I am very pleased, it does everything that I needed and then some.

Elle Vie Body Products
United States
3 months using the app
January 13, 2021

This app was super easy to install, and when the CSS needed a little help to look good with my theme, the developers responded to my request right away and helped me make it look perfect!

HealthBoxed
United States
3 months using the app
Edited November 1, 2018

Giftship is an awesome app, they have great programmers, who are easy to communicate with and they respond quickly! They re-customized there app to suit our needs and were a week ahead of schedule! What we've wanted for years they did in a few weeks!!! Thanks Zac and Timothy you're the best!!!

J.W. Renfroe Pecan Co.
United States
3 months using the app