GOAFFPRO ‑ Affiliate Marketing , 1,733 reviews

Hi

Thanks for the review. Any particular reason for the 3 stars ? Are you dissatisfied with any aspect of our service ?

Hi

Apologies for the issues. I think your contact email might be set incorrectly.

Your contact email is currently set as support@handverden.com, so we have been replying to that email. Kindly ensure that email is working. Your last support request was replied to within 10 minutes. See screenshot below

https://i.ibb.co/xjMWRsq/7-EB03-DCA-5-A72-4-A50-9-DAB-898-D8-D788-AE2.png

In case the email is incorrect, please update it via Settings -> Notifications tab -> Contact email section

Otherwise, you can contact me directly at admin@goaffpro.com from your email address and I will try and get your queries resolved asap

Thanks and Regards
Anuj Tenani
CEO, Goaffpro

Hi Tedrick

Quick update: Thanks for update.

In the affiliate's portal the affiliates can do everything they can do on the mobile apps and due to affiliate portal being on the web browser, we can push updates faster than on the mobile apps (as mobile app updates have to go through the apple and google's app store's review process).

So in the affiliate portal, the affiliates have some advanced features like Mini store, MLM Network browser, Product Link creator, Advanced analytics etc., and generally most "power" affiliates prefer affiliate portal over mobile apps. Mobile apps are intended for smaller affiliates, who seldom check their performance. And truth be told, you would find 95% of sales from power affiliates.

Regardless, the affiliate portal itself, is responsive and mobile first developed, so it works just as good as any native app
(and in many cases even better, since we don't have to make changes on the fancies of the app store "guardians" - google and apple)

Another BIG BIG disadvantage of mobile apps, is that they CANNOT be launched/customized on a per merchant basis (since that would not only be prohibitively expensive, this would also violate SPAM policy of the respective app stores resulting in insta-ban), and the affiliate portal can actually be complete merchant branded (URL, logo, colors, text, copyright etc.). So if you are planning to run a WHITELABEL affiliate program, affiliate portal is the way to go.

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In the mobile app page, it states that the mobile app is in a PREVIEW/BETA stage (and is not ready for prime time). Normally a BETA or PREVIEW stage is where the team collects feedback and fixes bugs etc.

So we are collecting feedback from the merchants to improve it as we go. Your feedback is already forwarded to the tech team and they'll get this fixed in the upcoming updates.

Anyways, we wish you all the success in the world and hope that one day, you'll return back to us :)

(hopefully when the mobile app is out of beta/preview stage)

Thanks and regards

PS. You'll find that none of the competitors even have mobile apps for affiliates

CTO of Goaffpro here. I cannot actually understand where the issue is as far as the app is concerned. Please help me out so we can help each other

As per the sent screenshots. You have set to
1. Give commission only for new customers (in the Settings page)
2. You have NOT checked the "Disable commission for self referral" OR "Disable commission for other affiliates" referral in the Settings page
3. You have NOT added the PARTNERS as the personal coupon to the affiliate

So, the rules of an affiliate getting a commission for the sale are
1. The customer should be a NEW customer
2. The customer should use the affiliate's link OR the affiliate's coupon code for placing the order

Now, in the order #1041, both the rules are satisfied.
i.e. the customer IS a new customer AND they used the affiliate's link to place the order.

As a technical person yourself, you can understand writing something in the terms and conditions or verbally mentioning this to the affiliate will not actually tell the app anything. You will have to set the appropriate settings there as well. For this reason, we have an exhausting documentation here
https://docs.goaffpro.com
and tons of videos here
https://www.youtube.com/channel/UCo95DNTq0v3WDjqECo3eKWQ?view_as=subscriber

(Just like you cannot just write something in the terms and conditions in your shopify store terms page, you actually have to set the rules/prices/charges/taxations etc in shopify as well)

Though as far as I checked, nothing like this was stated in your signup page terms or the actual terms and conditions page. i.e. It is nowhere stated that they will NOT receive commission for personal orders.

Simply put, you just had to add the coupon PARTNERS as their personal coupon AND optionally Tick the "Disable commission for self referral" in the Settings -> General Settings tab and the sale would not have given the affiliate any commission

With regards to your second query, If you notice there is a "Also create in store" checkbox in the popup. This option works with the automatic personal coupons in the Coupons page. So if you have set the "Automatic Personal coupons" in the Coupons page -> the app will create/manage the personal codes. OR you can simply just UNCHECK the "Also create in store" option and assign the code to the affiliate yourself.

To inform your affiliates that they will NOT receive commission for their personal orders or for usage of personal coupon code, you can use the options below
1. Send them email telling them of change of policies of the program (Use the Bulk Mail option in the sidebar)
2. Write the appropriate terms in the Signup page, see screenshot below
3. For existing affiliates, you can also write this in their dashboard via Look & Feel -> Affiliate Dashboard tab -> Extras instructions section

Finally, I personally apologize for any troubles this may have caused.

Hoping for a fruitful discussion so we can maintain the cordial relations and grow together. Your success is our success.

Hi

Just to confirm, your contact email set in the app is - info@drc-lab.com. Is the email address working ? If not, we request you to kindly update the contact email in the App Settings -> Notifications tab -> Contact section

I am not quite sure what you mean when you say your store didn't work on the app ? As far as I checked, the app is working correctly on your store.

Also, you can contact us directly at admin@goaffpro.com to get help and support with regards to the app.

Thanks and Regards