Reviews (1,866)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting affiliate programs and sales, praising its user-friendly interface and customizable features like adjustable commission structures and detailed analytics. They appreciate the responsive customer support and seamless Shopify integration, which ensures reliable tracking and reporting. The app is noted for its cost-effectiveness, with a solid free tier and valuable premium options, and its multi-language support enhances its global usability. Continuous updates and new feature additions by the development team are also well-received.
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I have been using this app for a while now and have to say it is really easy to use and my affiliates also seem to have no problem.
Having just updated my website to a new Theme, I have to say that the customer service was outstanding, they helped me to transfer over with the only hiccups caused by me!
Thank you
Amazing, efficient and flawless app for affiliate marketing! We have been using this for almost 4 years now.. No major issues at all. Even if there is something you do not understand, or need some fixing, the support team is amazing! Just a quick email to them and expect a reply within 24 hours! Thank you team!
Highly recommended app for its function, and for its super affordable price! 9.8/10 app!
A very good app and the support are reactive!
I'm beyond frustrated with this affiliate program. Imagine my surprise when I found out that unapproved accounts could generate and share discount codes with the public! It’s completely absurd—how can they have access before I even approve them?
But what made this even worse was the response from customer service. Instead of addressing the real issue, they just told me to turn off the automatic discount code feature. Seriously? That’s not a solution! They never even bothered to explain why these codes are active for unapproved accounts in the first place. It's like they didn’t care about actually solving the problem.
This is a huge red flag for anyone who wants control over their affiliates. The lack of accountability and poor customer support are absolutely unacceptable. I regret trusting this program and strongly advise others to stay away!
Reply on 9 Oct:
Your response is missing the point entirely.
You claim that pending accounts can’t see their dashboards and therefore can’t change or access their discount codes. But that’s simply not true. Pending accounts are able to change and share their codes, even though they haven’t been approved yet. I’ve seen this happen firsthand, so claiming they don’t have access isn’t addressing the real issue.
The main problem here is that unapproved accounts can still use and modify codes. Telling me to turn off automatic code generation is just a workaround, not a fix. Why are these codes active for pending accounts at all? This flaw undermines the whole approval process.
Stop deflecting the issue and provide a real solution. Brushing this off like it’s not a big deal is not the kind of support I expected.
Thank you for you kind words.
To help other merchants reading this review, the automatic coupons simply generates the codes for the affiliates. The pending / blocked accounts do not have access to those codes. (as they don't even have access to their dashboards, so how can they even see their codes ??)
If you don't like auto coupon generation, you can turn it off. Then you can assign the code when you are approving the account (which is again a one click process while approving)
Anyways, we wish you good luck and hope your store succeeds.
8888
[ update ]
There are literally so many ways to give discount to your affiliate's customers.
1. You can have a static code assigned at signup (Coupons page -> Automatic Coupons)
2. You can have a dynamic code which refreshes automatically as they refer (Coupons page -> Dynamic Discount codes)
3. You can have a general code which applies whenever the affiliate's link is used (Coupons page -> Set default discount code)
4. You can assign the codes before approval.
The fact that you chose an option and then when this option works as advertised, you start complaining. If you don't like how this works, you can easily switch to any of the other available options.
This is such an easily testable thing. Just register an account on your program as an affiliate. Then try logging in to the affiliate's area. Are you able to see / update your code ? Would love to hear what you find out.
Please be kind enough to update your review after you do the above test.
GoAff has always been an excellent tool for managing affiliates. Their support team has consistently provided quick responses, whether through chat or via email. However, over a year ago, we encountered an issue where affiliate links stopped tracking sales. We attempted to resolve the problem, but unfortunately, no solution was reached at the time, leading us to rely solely on coupon codes.
Recently, we’ve had the need to work with affiliate links again, but the solutions GoAff offers now do not address the core issue—they only mask it. Additionally, the email support has become extremely slow, with more than two weeks passing without a response to one of our requests and several weeks without a resolution to an ongoing problem. We are quite disappointed with this situation, as it has negatively impacted our ability to operate effectively.
App not user friendly.....customers don't understand how to use app. Navigating dashboard very difficult.
Trying to get help from support and have no response for 5 days now.....looking for another referral app option
Currently using the Free Version. Great features, amazing customer support.
By far the worst customer service I've encountered in the Shopify ecosystem. They consistently fail to answer any questions, forcing you to figure everything out on your own. Their support is not just unhelpful but downright dismissive, with a shallow, careless attitude that makes it clear they don't value their customers at all.
Are you real ?? I checked our email support system and we have exactly 2 questions from you. One on 12th Sep and another on 30th September.
Both the queries were answered promptly with helpful guides. Screenshots are attached for readers
https://creatives.goaffpro.com/7/rbhezzmy-screenshot-2024-10-01-at-91646-pm.png
https://creatives.goaffpro.com/7/fceqefzp-screenshot-2024-10-01-at-91558-pm.png
To summarize, you are on a FREE plan, not paying for the app, get your queries answered promptly, and still leave a bad review. This is mind boggling.
Anyways, we wish you good luck and hope you excel in all your endeavors.
Best app for affiliate marketing. Their tech support is awesome. They're very responsive and very helpful.
Good app, pretty straightforward and any questions I had were quickly answered by their support email. It's more powerful than you probably even need, so don't hesitate to use it, just understand that you'll need to figure a few things out (if you're an average affiliate platform user) to get it right. I recommend it.