Google & YouTube , 7,832 reviews

Overall rating
4.5
Counts per rating level
  • 69% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and smooth integration with Google Shopping and YouTube ads. They praise its automatic product updates, personalized recommendations, and quick search results. The app's insightful analytics are valued for optimizing strategies and boosting sales. Merchants also commend the responsive customer support and frequent updates.

August 23, 2020

I found this app to be very easy to install and I am very excited about this. I hope it works well from here.
Thank you

Stacey Allens
United States
10 months using the app
Google LLC replied September 9, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.

Claire l Shopify

January 20, 2021

This app is good but not consistent enough for me to continue with if not bringing enough traffic. It seems to work well for a while then drops off. As a new starter even on a low budget it's taking all my profit not sure how long I can preserver.

Special Personalised Gifts
United Kingdom
10 months using the app
Google LLC replied January 22, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. It is truly appreciated and we value all feedback. I'm going to look further into your store and follow up with you in an email to open up the lines of communication here. Hopefully we can find a way to increase the traffic that the channel is driving to the store.

Robyn | Shopify

Edited May 9, 2020

PALKO JEWELLERY DESIGN
It took me a year of trying ... coming back to it over and over again. FINALLY, for whatever reason, as I really didn't do anything different, my site was compliant. I was able to move along and get things hooked up. However, I'm STILL trying to figure out shipping. I'm trying to do automatic but this app doesn't like it apparently. Still don't know for certain if I have it set up right. Waiting to hear back from support.

Palko Jewellery Design
Canada
10 months using the app
Google LLC replied May 21, 2020

Hey there! My name is Jonathan and I'm a member of Shopify's support team.

Thank you for leaving us this feedback! We really appreciate hearing from our merchants. I took a look and saw that you got in touch with our team about the trouble you were having, but I would still like to follow up and see if you have anymore questions!

Keep an eye out for that e-mail! Talk soon,

Jonathan E. | Shopify Support Guru

Edited January 22, 2020

I am a newbie at setting up my business marketing program so I am looking forward to seeing the results from easily setting up my stores Google Shopping experience.

Trump Fighting For America
United States
10 months using the app
Google LLC replied January 30, 2020

Hey there! My name is Jonathan, I'm a member of Shopify's support team.

I'm so glad to hear that you're excited to use the Google Shopping app and start marketing your products across different Google surfaces!

I'm going to follow up with you via e-mail and see if you need any help getting started. Be sure to look out for that message!

I look forward to speaking with you.

Jonathan - Shopify Support

November 13, 2020

its okay. just started to use it . so time will tell. hopefully everything will work out well. so excited

8467 Golf Accessories
United States
10 months using the app
Google LLC replied November 20, 2020

Hi there!

Nidhi here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Love that you are excited to get started with advertising on Google's networks and I'm curious to hear how the channel is working out for you so far! I will be following up with you via email to open up a line of communication and to offer any assistance you might need. Talk soon!

Nidhi | Shopify

January 27, 2021

Just started using it so won't know until it's tested properly - doesn't auto sync shipping settings

Zawadee
United Kingdom
10 months using the app
Google LLC replied January 29, 2021

Hey there,

Kevin here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with automatic shipping rates. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.

Kevin | Shopify

Edited December 21, 2020

good apppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp

Hiplidz.com
United States
10 months using the app
Google LLC replied December 28, 2020

Hey there,

Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Glad to hear that you find the app so valuable! I'm going to follow up with you in an email to open up the lines of communication here so I can see if you need any assistance to optimize the app for your store.

Chelsea l Shopify

July 4, 2020

I´m trying to learn to use the app till improve my sale in the shop.
New to this so it takes time.
Improving.

SHOP HvassBo
Sweden
9 months using the app
Google LLC replied July 30, 2020

Hey there!

Amy here from Shopify, thanks for taking the time to leave us a review. I'm going to send you an email to open up the lines of communication. I would love to hear how this has been working for you so far!

Amy l Shopify

Edited April 11, 2021

I used this app to get started on the GOOGLE channel but always had difficulties being accepted. I then went into BUY GOOGLE and Free Listings GOOGLE through my GOOGLE Merchant account and finished setting everything up there. After being approved, I went back to my Shopify account and then was able to complete the integration using the Shopify app. I really don't know what caused the difficulties, but just wanted to relate my experience. All Best, b

bhwydesigns...luxurious gemstone jewelry
United States
9 months using the app
January 29, 2020

The google shopping app works well enough for starters and people just testing the waters. It's a low-effort app to push a micro to small catalog without much modification.

It's probably good enough for anyone with under 100 products who own their catalog and have good, clean data in it.

Otherwise, I recommend going with a paid solution that offers more customization/optimization capabilities.

latetrick.com
United States
9 months using the app
Google LLC replied February 1, 2020

Hi there, my name is Jonathan and I am member of Shopify's support team!

Thank you for your feedback, we really appreciate hearing from people who use this app!

If you don't mind, I'm going to follow up with you via e-mail to get additional context to this feedback so I can share it with my team of developers. Look out for that message!

I look forward to speaking to you soon!

Jonathan - Shopify Support