Reviews (8,073)

Overall rating
4.5
Counts per rating level
  • 70% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and user-friendly setup, noting its value in boosting sales and expanding audience reach. They commend its consolidation of Google-related products, automatic product updates, and insightful tracking capabilities. The direct store embedding in YouTube is seen as a beneficial feature. Merchants report increased sales traffic after a month of use and recommend the app for its problem-solving abilities. Constant updates and improvements are also appreciated, reflecting a commitment to an excellent user experience.

June 19, 2022

I can't believe Shopify hasn't addressed the issues with this app! I have over 2k+ errors for books stating GTIN/ISBN error despite having the information needed in the sku/upc field. Big let down

Siraj Islamic Lifestyle Store
United States
Over 4 years using the app
Google LLC replied June 20, 2022

Hello there,

Chris here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.

Chris | Shopify Marketplace Specialist

July 3, 2022

For a free app/sales channel integration this can get you excellent results with both free Google shopping listings as well as smart shopping campaigns. We were seeing 15-20x ROAS on our smart shopping campaign from about the 4th month after installation, continuing for about 18 months. Although those levels are not what they use to be now, they are still decent. It’s important that you have a Google ads account and merchant center account set up and that your online store meets all of Google’s policies before connecting to your Google account. Once you connect your store to Google they will inspect your site and product listings and if your site does not meet all of the requirements then Google will suspend and possibly ban your account and it can be very difficult to get it resolved to try again. The app itself is a bit buggy and clunky. One major issue is that, even if you have product UPC/GTIN code entered in your product setup pages in your admin, Google will show your products as having no GTIN. While this doesn’t completely prevent your products from appearing on Google shopping listings & ads, it will suppress them from many search results and cause them to rank much lower. To fix this, you must go into the Google channel app and go to your products and change the ‘custom product’ field to ‘false’ for each individual product (it is blank by default). If you have a lot of SKUs this can be extremely time consuming, as you can only bulk edit fifty at a time, and each time you save, it starts you back over at the beginning of your list of products. There is no option (like in the products admin) to sort, filter, or bulk select more than one page of products. If you have 3000+ products like we do, expect to have to search, page by page for individual newly added products, only to be able to ‘fix’ one product and then start completely over from the beginning again to find and fix the next. These issues are the only reason for not giving a 4 or 5 star review.

Mels Crafty Mojo LLC
United States
Over 4 years using the app
Google LLC replied July 10, 2022

Hi there,

Vance here from Shopify. Thanks for taking the time to leave a detailed review of the Google Channel. We truly appreciate your feedback. I'm going to send you an email to open up the lines of communication and address your concerns further.

Vance | Shopify

December 4, 2018

Loads of issues setting it up and almost gave up on the whole thing. Eventually once I got it going it's good but the functionality is limited compared to using your adwords account.

New Junior
Australia
Over 4 years using the app
January 18, 2021

this app really helped me a lot for expanding my audiences and sales while Google has the majority of market share. thank you

MatsMall
United Arab Emirates
Over 4 years using the app
February 24, 2020

It is easy to use and we seem to be getting good results and broadening our market. We are hoping for a better season this year.

t-topextender
United States
Over 4 years using the app
June 12, 2023

Trying to figure out google ads and why they keep suspending my ads accounts and having issues with my listings has gone on for months. We've paid people, spoken to their 'help' desk so many times it's absurd. they should have videos step=by-step on how to set up successful merchant centers and ad accounts. Now I have 2 suspended ads accounts and merchant accounts with issues that we keep fixing and then get suspended. It's terrible.

BathSlut
United States
Almost 2 years using the app
Google LLC replied June 12, 2023

Thank you for your feedback. We are sorry to hear this has been a source of frustration. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA

If you would like further help trying to resolve these issues, don't hesitate to contact us at: https://support.google.com/merchants/contact/shopify_3p_support_app

Edited June 5, 2020

I used this app to help me promote my store. it was easy. they are very helpful. thanks for the help. I'm looking forward to working on other projects in the future.

dallas kool
United States
Over 4 years using the app
November 3, 2022

לא להתקרב אתר בעברית ישר נחסם עם שגיאה "אתר זקוק לשיפור" קרא לי עם שני חנויות שבניתי בשופיפיי אני מזהיר אתכם לא להכנס לגוגל שופינג!

Maxzol
United States
Almost 2 years using the app
September 6, 2020

I used this app and it was very useful. I can recommend adding additional channel to the shop to increase store traffic.

Turn One Performance
United Kingdom
Over 4 years using the app
March 15, 2023

Absolutely horrific. No customer support. Very obscure process. I am an artist and they marked one of my oil paintings as sex trafficking! Idiots. The painting is abstract and it showed a nipple.

Fine Art by Ane
United States
Almost 2 years using the app
Google LLC replied March 16, 2023

Hi there,

Thanks for taking the time to submit your feedback. We definitely want to make sure you get the support you need with the app, so we're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were experiencing.

- Nate | Shopify