Google & YouTube , 7,779 reviews

Overall rating
4.5
Counts per rating level
  • 69% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and increasing store reach. The customer support is responsive and helpful. While it effectively syncs products, some merchants reported issues with large product volumes. It's recommended for its comprehensive tracking features and ability to embed stores in YouTube, proving effective in increasing sales traffic.

Edited August 26, 2020

I used to publish my product on google. Everyday I expect that my list will be visible on google. I searched on google but did not see any of my items.
it shows everyday that It will take 3 to 5 Business days for all your products to be approved. 5 Business days already gone but I am still waiting that my all items to be approved and publish on google.

Celibrity
United States
4 months using the app
Google LLC replied September 9, 2020

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with products syncing in the Google Channel.

I am also going to send you an email to open up communication incase you have any other questions!

Claire - Shopify

December 25, 2019

Oh I like Google shopping as it provides items that we can order and have them shipped over to our address. But the thing is it'll help if Google shopping shipping is available to Nauru Post office

E&E one stop shop
Australia
4 months using the app
Google LLC replied December 25, 2019

Hi there, my name is John and I am a member of Shopify's support team!

I am glad to hear that you're giving the Google Shopping app a try! It's a fantastic way to market your business and grow your customer-base.

I am going to shoot an e-mail your way to make sure you're finding your way through the set-up process okay, so be sure to check your inbox (or junk mail!) for that.

John, Shopify Support

August 24, 2020

I like that. I was really surprised how easy to get all info and setting together. On my way to list some products.

SURVIPAR
Austria
4 months using the app
Google LLC replied September 9, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.

Claire l Shopify

December 4, 2019

Didn't have to do much. I'm still trying to figure out how some products are violating terms. It would be nice if it was easier to find.

Starchild Enclave
United States
4 months using the app
Google LLC replied December 4, 2019

Hi there, I'm Jonathan with Shopify's Support Team! Thank you so much for leaving your review of the Google Shopping app.

I'm glad that you found the set-up easy for the most part! The Google Shopping app is a great tool for stores who would like to market their product(s) across Google's surfaces.

I see that you're having some trouble understanding why some of your products may not have been approved after Google's review. I am going to follow up with you via e-mail with more information on this to hopefully ease that process! Be sure to check both your Inbox and Junk Folder for that.

Jonathan - Shopify Support

April 18, 2019

My products on The HBCU Alum have been "Pending" for 3 weeks now. A tad disappointed, as I hoped this would have been resolved by now.

HBCU Alum
United States
4 months using the app
November 3, 2019

I haven't had a chance to use the app yet...after I'm able to see how it works I will update my recommendation.

The Ruffled Feather
United States
4 months using the app
April 21, 2021

its okay a little hard to understand how it works not to sure where my adds are going or how to see them on here

Devils Sales
Australia
4 months using the app
January 10, 2020

I am still working with this app so no opinion yet, but so far it seems pretty streamlined for the most part.

People1stMetaphysics - Occult Goods, Holistic products & Rare Occult Books
United States
4 months using the app
Google LLC replied January 13, 2020

Hi there, my name is Jonathan and I'm a member of Shopify's Support team!

Thank you so much for leaving us a review and sharing your feedback! We really appreciate it, as it helps us make the Google Shopping app better for all of our merchants.

I'm going to follow up with you via e-mail to further discuss your experience with the app and see how the set up process is going for you! Please check your inbox and junk mail folder for that message.

Talk soon,

Jonathan - Shopify Support

July 8, 2020

I am new to this, but so far it's been alright. I have a store and trying to reach out to the public, and this site was recommended and I trust the name, so I am giving it a try. I am excited that there is a Google App for this type of selling experience.

Barebones T-Shirt Hub
Canada
4 months using the app
Google LLC replied July 30, 2020

Hey there!

Amy here from Shopify, I'm glad to hear of your excitement! I would love to hear how things are going so far and gather any feedback you might have. I'll send you an email so we can chat!

Amy l Shopify

February 2, 2020

This app was easy to use and to set up. However it would be great if it could be set up ready to go live as soon as you are ready to start trading rather than having to make the website live beforehand. I've had to put a large notice on the site to inform potential customers that although the site is live we are not yet trading as we are still in the set up stages and will contact those of who have subscribed to our newsletters that we will email them them when we are ready

Wonderland Coffee
New Zealand
4 months using the app
Google LLC replied February 5, 2020

Hi there, my name is Jonathan and I am a member of Shopify's support team!

I'm glad to hear that you've found the application so easy to use and that the set-up process didn't cause you and grief. That's great!

I would like to follow-up with you via e-mail and get more feedback if that's okay with you? I really appreciated the feedback regarding Google's requirement for the store to be live in order to approve it for Smart Shopping campaigns and wanted to see if you had anything else you could share with our developers.

I've sent that message for be sure to poke around for it in your inbox and junk mail folder! I look forward to speaking with you.

Jonathan - Shopify Support