My goal was connecting YouTube shopping as our videos are the #1 source of conversion. This App is extremely frustrating. Forced me to create a new Merchant Center account rather than feed to our existing account which has worked perfectly for years. This shut down my Google Ad campaigns for a week while waiting for approval of products and various errors to patch up. Finally all connected, new Merchant Center is up and running. STILL CANNOT GET YOUTUBE TO PICKUP OUR PRODUCTS! I lost a significant amount of revenue in this transition, and it seems like Shopify isn't providing any support. There should be a litany of troubleshooting videos. Very disappointed.
Hi there,
Ashley here from Shopify support.
I'm happy that you were able to get this issue resolved. I completely understand your frustration with the lack of available merchant facing resources such as troubleshooting videos and will be sure to pass this valuable feedback along to the team so that they can work towards a smoother onboarding experience.
Ashley | Shopify
It's been about three weeks now of attempting to connect Shopify to my monetized YouTube channel and after multiple interactions with reps, it's starting to become clear this app just is NOT compatible with YouTube brand accounts (which no one actually knows for sure or not). If that's the case, I'd say this function is pretty useless considering majority of channels use/migrated to brand accounts!
Hi there,
Ashley here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. I understand that you are experiencing an issue with setting up the YouTube section of the channel. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.
Ashley | Shopify
Hier sollten die Entwickler unbedingt eine Info oder Setup Anleitung erstellen. Die App wird von so vielen als tot geglaubt aber das ist nicht so. Extrem wichtig damit die App funktioniert und Daten korrekt überträgt ist, dass man über die App die Verfügbarkeit verwaltet (oben rechts in der App) Dort muss man dann für jedes Produkt festlegen ob es ein Custom Produkt ist oder ob es eine EAN hat.
Wählt man hier nichts aus dann übeträgt die App alle anderen Werte nicht. Auch wenn es mühsam ist, verwaltet man über die App selber alle einstellungen dann klappt der Feed perfekt und überträgt auf jeden Fall auch die GTIN.
Alle Einstellungen die man im Artikel selber setzt werden ignoriert.
Absolutely useless if you have PRODUCT VARIANTS. This app ignores them totally. Very disappointing!!
It kinda does the thing, but has some issues: 1) It uses UA instead of GA4. 2) When using UA, you are prompted to migrate to GA4 3) If you do it, many important Goole Ads conversions stop working, because they depend on UA at the moment. So Google is basically guiding you to break their own product atm.
They have suspended my account for 'suspicious payment activity' but I only just opened it. They are also refusing my products for no reason.
It's still crazy that an application developed by Shopify does not work. I installed this application and when connecting my Google account I got an error: Error 400: invalid_request
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with getting the channel installed. I'll be sending an email out to open up the lines of communication and help where I can.
Nate | Shopify
Horrible app and horrible support from youtube. Successfully set up shop only to have no visible merch shelf on my videos. They told me to disconnect shop and then reconnect, which has proven to be impossible.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. It sounds like you may be having an issue with setting up the Youtube section of the channel. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.
Charlotte | Shopify
Sadly I moved to Shopify to get this app working with my Youtube channel. Can't get it working it's terrible and my YouTube channel is for tech training.
People have multiple youtube channels not just the main login.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. It sounds like you may be having an issue with setting up the Youtube section of the channel. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.
Charlotte | Shopify
Es muy facil de usar y mejora mi alcance de productos.Me facilita el llegar a muchos segmentos de mercado que antes me costaba alcanzar.