Reviews (8,856)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease of installation and seamless Shopify integration, enhancing user experience and simplifying operations. They appreciate the effective customer service and the app's functionality in connecting stores to Google for product showcasing and advertising, which helps expand reach and drive sales.

July 18, 2020

Looks like it did everything pretty easily. Lovely links to point click and figure out! Thank you Google!

The Americana Miel
United States
26 days using the app
Edited June 11, 2020

great app but , it takes long time approving the adds.I think google can provide more creative advertising method. need to be more easier in creating a campaign.

SisBrothers
Saudi Arabia
About 1 year using the app
June 16, 2020

I really like how it does. It' s very useful. Google channel makes it easy to get my products on Google

REDBEN ABBIGLIAMENTO
Italy
26 days using the app
January 4, 2022

App is great and easy, but we are having problems to synchronize BARCODE information with Google GTIN. We've created all the products with the barcode but in merchant center this information is missing... I've sent you a message but nobody answer me.
Could you help us? Regards.

Esports Parra
Spain
About 1 year using the app
Google LLC replied January 5, 2022

Hey there,

Brett here from Shopify. Thank you for taking the time to share your review of the Google Channel with us, your feedback is extremely valuable. I'm sorry to here you were having trouble with your barcodes not syncing to Google - I'm going to look into this and follow up with you shortly by email.

May 11, 2021

super expérience, je recommande l'application google chanel, je suis dans l'attente de la confirmation de mon compte

Smart-repuls
France
26 days using the app
January 18, 2020

I used app to help me to make orders and attract customers, I hope that this app will help me to make my interest.

Charmè Boutique
Palestinian Territories
26 days using the app
Edited February 1, 2020

We are really disappointed about the app. First we installed it. We connected all our Ad-Sense and other google account's to the app. Afterwards we've got a lot of eMail invitations from google we must and have been accepted. - App was staring and we started campaigns. Next day: We've got one eMail after the other: You did not accept google ad's sense invitation, account blocked. Sorry, but this will really cost a lot of time. We have already been registered and we've got eMails, everything was OK - first - ....Now the APP ist blocked. Strange!!!!

Supergsund
Germany
About 1 year using the app
Google LLC replied February 1, 2020

Hi there, my name is Jonathan and I am a member of Shopify's support team.

I'm so sorry to hear about your negative experience with the Google Shopping app, I can appreciate how frustrating it must be to have your account suspended after doing everything you were instructed to do.

If you don't mind, I'd like to talk a bit more about your experience and see what we can do about getting the Google Shopping app up-and-running for you! I'm going to send you an e-mail that you can respond to so we can keep in touch.

I look forward to speak with you soon!

Jonathan - Shopify Support

December 3, 2021

Support, Is there anyone there at all?! Or have you released a product and don't do support! I have contacted you several times with a request and no response at all, I am already silent to do something. I blocked with next my tasks and just second week waiting any reply from your guys. Releasing a product, give resources to maintain or take money for the product but do it with quality!

CALIGIO
United States
About 1 year using the app
Google LLC replied December 6, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issue you are facing with the Google Channel. I'll be sending an email out to you shortly to open up lines of communication. I look forward to communicating with you there.

Adil | Shopify

March 22, 2019

This app is of no use, does not work!!!!!!!!!!!!! DOES NOT SYNC BEWARE will waste your time!!!!!! DO NOT DOWNLOAD

Trivoshop.com
United States
About 1 year using the app
Google LLC replied April 29, 2019

Hey there, thank you so much for leaving this feedback. I am sorry to hear that you have experienced difficulties when getting this app to work. I have reached out via email to provide you with support if needed and to gather any further feedback you may have. All the best. -Bo, Shopify Support

October 25, 2020

I have just begun to use this app and so far it is good. This will be useful for running ad campaigns.

Fashion Play
Canada
About 1 year using the app