Google & YouTube , 7,789 reviews

Overall rating
4.5
Counts per rating level
  • 69% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and increasing store reach. The customer support is responsive and helpful. While it effectively syncs products, some merchants reported issues with large product volumes. It's recommended for its comprehensive tracking features and ability to embed stores in YouTube, proving effective in increasing sales traffic.

May 9, 2023

Great app, works as it suppose to and update all products automatically. Would like to suggest to add multiple feed option for international merchants to list items to multiple countries with different currency and URLs, as setup in shoplifty markets.

Fragrance5ml
New Zealand
Over 2 years using the app
Edited March 14, 2024

Thank you

Wacamba Shop
United Kingdom
10 months using the app
Edited October 23, 2023

As far as syncing products the app works great. Issues arise when you have a large number of products - thousands to be exact. We are currently at 6101 SKUS and when attempting to bulk edit in the app it freezes once we reach product 1100 and provides a "Page Unresponsive" error from Shopify. Google Tech Support has verified all is fine on their end so this issue is definitely on Shopify's end and seems to only appear when you have more than 1000 products. Others that have left reviews seem to have run into the same issue with this app. They told me this would be fixed by this morning and it is not. With other reviews encountering the same issues in the past months, it is evident Shopify is unwilling or unable to correct the issue. I would look elsewhere. Wish Shopify would take care of issues with their platform as opposed to aesthetics. Shopify platform and support have deteriorated a great deal over the past 3-4 years.

Wallhogs
United States
7 months using the app
Google LLC replied September 28, 2023

Thank you for the review. We have noted your feedback around the bulk editor. As you pointed out, that portion is actually owned by Shopify but we will be sure to pass on the feedback to their relevant product teams. One workaround you may find useful in the meantime is using the import/export feature available on the Shopify Product page. More details can be found here: https://help.shopify.com/en/manual/products/import-export

If there is anything else we can do to help you, don't hesitate to contact us! https://support.google.com/merchants/contact/shopify_3p_support_app

July 5, 2023

easy to use, just sync you can manage your quantity in the product.

highly recommend to all google ads users

JustLifeguard
United States
Over 4 years using the app
April 7, 2024

tres satisfait .tres bon produit

Jet Gadget
France
4 days using the app
November 10, 2023

The absolute worst experience with this app, it is incredibly frustrating. "Mismatched Currency In Shipping Information" has been plaguing us for 48 hours. All currency is USD, shipping currency is USD, I even shut off international markets and disabled geolocation to no avail. The worst part is, 900 products are approved, and a few hundred random ones are not, and the ones that aren't keep changing (day by day, some errors will disappear, and new ones will pop up).

Contacted Google support about the issue and how to fix and their response was literally "You need to fix this or we will disable your account on December 7th". Truly insane, especially with the amount we spend on Google Ads every month.

Atomic Car Concepts
Canada
3 days using the app
Google LLC replied November 13, 2023

Hello and thank you for taking the time to leave the detailed feedback. First, I am sorry your support experience didn't meet your expectations. I have also noted your feedback around confusion in setting up shipping settings. I will pass both pieces of feedback to our support and product teams as we are constantly looking to improve in these areas.

We did just add two new shipping articles to our help center which may be of help to you and others:
https://support.google.com/merchants/answer/14233096
https://support.google.com/merchants/answer/14238360

Thank you again for the thoughtful feedback and rest assured we will pass it along to the team.

Edited June 13, 2023

Easy to use and smooth. Worthy of praise, it's amazing

Would choose this first every time. Never lets me down.

Parasol
United Kingdom
Over 1 year using the app
Google LLC replied June 13, 2023

Thanks for the feedback! We are really excited to hear you've enjoyed the app.

January 11, 2024

Parfait

Marcel et Martine
France
6 months using the app
November 5, 2023

Great integration!

Amazing Graze Flowers
Australia
About 2 years using the app
March 25, 2024

MI TROVO BENISSIMO

Unitistore
Italy
4 days using the app