Reviews (8,856)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease of installation and seamless Shopify integration, enhancing user experience and simplifying operations. They appreciate the effective customer service and the app's functionality in connecting stores to Google for product showcasing and advertising, which helps expand reach and drive sales.

February 8, 2019

The app continuously stalls while updating my products. I uninstalled app and loaded the products manually through Google.

Bedroom etc
United States
4 months using the app
Google LLC replied June 6, 2019

Thanks for sharing your feedback! We work hard to improve our app functionality, so we’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support

September 2, 2023

Excelente

Envolve Mulher
Brazil
8 days using the app
March 7, 2019

Pointless as doesn't work for the UK. Google is everywhere and should cater to everywhere! from https://www.trucklumi.eu

Trucklumi.eu
United Kingdom
4 months using the app
Google LLC replied March 31, 2019

Hello! The Google Shopping app is actually available for our merchants in the UK. I've followed up with you via email to make sure that we can get your questions/concerns addressed! Hope to hear back from you soon. -Emma, Shopify Support

April 30, 2020

Was able to install and setup within minutes from my phone. How convenient is that!? Now to see how if I can increase sales.

PickerWood
United States
4 months using the app
Edited June 13, 2023

Update an Programm-Entwickler als Antwort:

Es ist kein Fehler der Google-Richtlinien. Ich habe jetzt eine andere App genommen und siehe da, es ging gleich, ohne Problem Meldungen. Es ist einfach nur die Schuld anderen zu zuschieben, anstatt die Fehler bei sich selber zu suchen!

Warnung diese App nicht installieren! Ist extrem gefährlich fürs Geschäft. Überträgt die Daten falsch und teilweise doppelt. Es werden mehr Produkte zum Merchant Center transferiert und teilweise doppelt, dadurch stoppt Google alles und sperrt die ADS sowie das ganze Google Merchant Center. Nicht installieren. Es ist hoch gefährlich. Auch das Trennen mit dem Merchant Center schafft keine Abhilfe. Die Produkte bleiben dennoch drin und manuell löschen geht auch nicht!

Jordi-TEC
Switzerland
4 months using the app
Google LLC replied June 13, 2023

Hello there, we are sorry to hear this has been a source of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA

If you still need help on how to request a review or after you've requested a review, feel free to contact us: https://support.google.com/merchants/contact/shopify_3p_support_app

October 28, 2020

I used this app to help me reach shoppers. I like this app because it is easy to use. I would not recommend this app to others because it is too invasive.

fractiouscats
United States
7 months using the app
Google LLC replied October 30, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.

Claire l Shopify

October 11, 2018

Do not use this app. IT shows up first because its a Shopify made app. The reviews are true. It is buggy and does not work properly. There are others out there that dont charge much that will be reliable. We lost a month worth of google shopping sales (did not realize was not working until pulling monthly report) due to this app not syncing and disabling our shopping campaigns by default. Save yourself the trouble and pay a few bucks for a working app. Even Shopify support admitted it has issues and recommended another app. You have been warned....

Zen Hanger
United States
4 months using the app
December 2, 2019

I had trouble setting up my app and Google shopping called me to assess and get me running. Thanks a lot google!

The Sneaker Addict
United States
8 days using the app
September 21, 2023

top

A Gourmet
Brazil
8 days using the app
December 3, 2019

A bit complicated to use, products does not sync right away. Documentation is not clear. Steps are detailed oriented, which is good.

Mihaya
Canada
7 months using the app
Google LLC replied December 4, 2019

Hey there! Amy here from Shopify Support. Thanks for taking the time to leave us a review. I'm sorry to hear that you feel our app is complicated to use. I would love to talk to you more about that and hear your thoughts on how it can be improved! I will send you an email shortly to open up the lines of communication. In the meantime, you can refer to our help doc here - http://bit.ly/2LoMh4t if needed.

Amy - Shopify Support