Reviews (8,995)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and seamless integration with Shopify, noting the straightforward installation and user-friendly interface. They commend the responsive and helpful customer service and describe the apps as game-changers that significantly enhance business operations. The tools and insights provided are particularly valued for expanding reach and driving sales, making these apps highly regarded for boosting online presence and business growth.

November 3, 2022

Compte Merchant Center suspendu car votre application est nulle. Attention ne va pas chercher les codes EAN des produits et Google vous pénalise... Appli à éviter.

Mocy Bell
France
3 months using the app
Google LLC replied November 7, 2022

Hi there,

Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.

Vance | Shopify

December 23, 2019

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

Amatsur
Vietnam
7 days using the app
October 29, 2019

the app makes everything easy to use but has a few alil bugs in it as well. would like for them to be fixed but overall im okay with it

BG Be Gentle
United States
3 months using the app
September 11, 2022

Absolutely terrible support and very unclear on why account keeps getting disapproved. For 2 months I tried contacting helpdesk regularly and they always deflect the questions and buy time. Its very frustrating working with google and they need to get their act together. Don't recommend...

Nonynana Co
United Kingdom
3 months using the app
Google LLC replied September 13, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

December 13, 2018

My impressions so far is that it works well. What I especially like is that it seems to generate a lot of first time customers for me and this is really great for future sales possibilities. It was fairly easy to setup. It would be nice if there was a little easier way to edit SKU's google shopping details other than going through it one by one.

Bonsai Tree (Pty) Ltd.
South Africa
3 months using the app
February 26, 2019

Never worked, products stuck in pending and there is a notification that is could take Google 10 days to review but Google support said the products never made it to them. Started a campaign somehow, wasted a bunch of money on who knows what it was advertising.

229 Design Shop
United States
3 months using the app
Google LLC replied March 14, 2019

Thank you for sharing your feedback, we truly value your opinion and appreciate you taking the time to share it with us here so that we can make any necessary improvements.
I’ve followed up with you via email so that we can discuss this further and I can then share your feedback to our development team. Hope to hear from you soon! - Emma, Shopify Support

Edited January 21, 2020

I downloaded this app for my Shopify store. I have not used it yet but I believe that it will help.

MEX Fashion Store
United States
3 months using the app
December 14, 2019

very easy to setup and very great service, will advise other to open store on shopify.com , very useful

Sum's Body Care
Pakistan
7 days using the app
December 25, 2017

DO NOT UPDATE! Downloading this new app version and deleting our old Google Shopping app was a huge mistake. I have since had to disconnect the account and try to get our feed going another way because this app is so awful!!

Stcw
United States
3 months using the app
May 6, 2021

Google flagged all of my handmade by myself products as misrepresented, and then failed to provide me with a solution to fix them

DragonHeART
Canada
3 months using the app
Google LLC replied May 7, 2021

Hey there,

Thanks for taking the time to leave a review! I've sent you an email detailing some ways to get in touch with Google directly in order to get this solved. I look forward to hearing from you! - Jake, Shopify Support Specialist