Reviews (9,102)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.

October 6, 2018

Terrible, doesn't sync. Nothing works. This is a disgrace. I'm sad for using Shopify, we live in 21st century nobody got time to deal with bullcrap

BioIstria
Croatia
5 days using the app
November 21, 2018

By mistake I installed this app, it created a lot problems for me, it blocked another app that was performing well. And even after removing it since 3 weeks ago my products have BIG ZERO with shopping campaign i run through the original one.

Big number of negative reviews and still shopify maintain it on the list. Support line and escalated team are not able to help me at all.

Topaze Fashion
Canada
4 days using the app
June 25, 2018

Products do not sync and I'm unable to see any error messaging or retrigger and upload

Gemajewelry
United States
4 days using the app
December 27, 2021

just pathetic, they will advertise sex toys and bondage gear but one mention of swingers and they run a mile. grow up google.

Badbox.me
United Kingdom
4 days using the app
Google LLC replied December 28, 2021

Hey there,

Brett here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to here you were having trouble with your products on Google - I'm going to look into this and follow up with you shortly by email to open up a line of communication to see how I can help you further.

October 17, 2020

Very easy to navigate thru! I was able to set up my website with no problems and didn’t need assistance

KWU’s Health & Wellness Spa LLC
United States
About 7 hours using the app
October 20, 2022

Now does not work. Help by Google? Usual Indians copy and paste. That dont care about anything just mark as complete/responded support tickets
Or respond so generic (obviously canned messages) That even them they have no clue what other agent wanted to say. Crap of the crap. And yeah is Goo-poo

Kejema
United States
4 days using the app
Google LLC replied October 26, 2022

Hi there,

Nate here from Shopify. Thanks for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear the app is not currently working for you. I'll be sending an email out to help where I can.

- Nate | Shopify

June 25, 2020

It's cool and easy to follow the steps. Help center support links were useful. Better review all the topics

biz-tools
Oman
7 days using the app
Google LLC replied August 3, 2020

Hey there!

Amy here from Shopify, I just wanted to take a minute to thank you for leaving us a review. I would love to see how things are going so far. I'll send you an email to open up that communication!

Amy l Shopify

Edited December 9, 2019

I’m currently using the app. I haven’t exactly started using the app yet but I’m sure it’ll be great. Yes I’ll help other merchants.

Circa IXII Yoga Boutique
United States
4 days using the app
Edited February 7, 2020

Excellent job for the customer
Excellent job for the customer
Excellent j
Excellent job for the customer

ebyexpresss
Italy
4 days using the app
Google LLC replied February 11, 2020

Hello, I'm Nidhi from the Shopify Support team! Thank you for sharing feedback with us. I noticed you left a 1 star rating and I'd be curious to know if there is something we can do to make your experience with the app better. The Google Shopping App is a great free app to keep your products in sync with the Merchant Centre and to run Smart Shopping campaigns and we'd love to get it working for your business. I will be following up with you via email shortly to offer assistance, please be sure to check your junk and spam folders as well.

I look forward to speaking with you!

Nidhi | Shopify Support

February 7, 2021

I used this app to help build successful ad campaigns. The app works as advertised and made creating ads very easy.

Coverplay, Inc
United States
About 7 hours using the app