Google & YouTube , 7,859 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration and user-friendly interface. They value its automatic product updates and personalized recommendations, which help reach a larger audience. The app's ability to provide insights, track conversions, and integrate with Google Shopping and YouTube ads is praised for driving business growth. Merchants also commend the responsive customer support and view the app as a key tool for optimizing marketing strategies and boosting sales.
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Terrible support!
Impossible de détecter l'evenment purchase avec l'integration GA4 malgré le suivi rigoureux et sans aucune erreur des instructions Google et Shopify. Le service Google me renvoie vers lassistance shopify et l'assistance Shopify me renvoie vers l'assistance Google. J'ai repéter la procédure maintes et maintes fois, j'ai recrée des comptes Google neuf pour recommencer de A à Z mais rien n'y fait : l'evenment purchase n'est pas détécté. C'est une honte qu'apres le suivi rigoureux de toutes les etapes cela ne fonctionne pas, cela fait maintenant 2 semaine que l'assistance Shopify et Google me fait tourner en bourique !! Vraiment une honte, quand on donne desinstruction de configuration on s'assure qu'elle fonctionne !!! Il me faut absolument une aide efficace !!!
Thank you for taking the time to leave a review. We apologize for any frustrations you encountered and will reach out privately to help resolve for you.
Does not locate correct Merchant Center account
Hi there and thanks for leaving the review. There are a few reasons this may happen with the most common one being that the admin user in your Merchant Center account does not match the email from your Shopify account. You can read about how to edit user access settings in Merchant Center here: https://support.google.com/merchants/answer/1637190?hl=en
You're also welcome to reach out to our support team who can walk you through the linking process: https://support.google.com/merchants/contact/shopify_3p_support_app
I hope this helps!
Horrible. Impossible to connect to Youtube Channels. Complete waste of time. Do not bother installing.
Hello there - thanks for leaving us a review and feedback. We are sorry to hear you were having challenges connecting your YouTube Channel. There is some eligibility criteria documented within the app interface and more in-depth in our Help Center: https://support.google.com/youtube/answer/72851?sjid=17515629745871199990-NA
Please take a look at that article and if you still are having troubles connecting, feel free to reach our support team at https://support.google.com/merchants/contact/shopify_3p_support_app
App Confuso, desconexo, lento, não da certesa do foi feito, Conecta de um lado e desconecta do outro. Fraco, a idéia é boa, mas tem que melhorar muito
Hello there and thank you for the feedback. It looks like you may be stuck in the onboarding phase. Our intention was to make this easy for all merchants and we apologize if this was not the case for you. We will reach out directly to see if we can unblock you and get your shop going on Google. Thanks again!
Impossible to get a human. Just a trash service even though we are spending thousands on Google Ad's. Another big tech dumpster fire. My dream is that AI levels their business.
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address the issues you were having with the app.
Brett | Shopify
This channel doesn't even open in my account. Such a pathetic app let alone using the features. I can't even use it.
Hi there! We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. If there is anything we can do to help turn this around for you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app
Der Google Merchant Center Support ist das schlechteste, was ich je gesehen habe, ungeschulte Mitarbeiter, die immer wieder die gleichen Antworten schreiben. Es wurden mehrere Center gesperrt, keinerlei Hilfe von keiner der Mitarbeiter zu erwarten. Sie kommen ins Stottern, weil sie selber nicht mehr wissen, was sie sagen sollen, weil sie nur überfordert sind.
Meine Existenz und meine Selbstständigkeit stehen auf dem Spiel, von monatlichen 60.000€ bis 70.000€ Umsatz auf 0€ zufallen und keine Reaktionen von Google und dem Merchant Center Support, selbst wenn der Anwalt schreibt, keine Reaktionen.
Da gibt man monatlich fast 10.000€ bei Google ads aus und bekommt als Antwort warum oder wegen was die Center gesperrt sind, immer das gleiche, Sie können mir nicht helfen, sie hätten selber keine Möglichkeiten.
Selbst in der Google Merchant Community List man nur von gesperrten Centern und das keiner eine Hilfe bekommt und keinerlei Optionen auf eine gute Zusammenarbeit. Ich hoffe, Shopify versucht mal bei Google Druck zu machen, dass es so nicht weiter geht!
Hello there and thank you for the review. I apologize for any frustrations you have encountered. I see that you have contacted our support team earlier this month and have asked them to get back in touch with you to see if they can continue to help you resolve some of the account issues you are seeing. Thank you for your patience and again for the feedback.
后台里，无法显示 Google Merchant Center 帐号，找了Google 和 shopify官方，都是相互踢皮球，Google说不是自身的问题，shopify说跟自身没关系，Google说去找shopify， shopify说去找Google。
Hi -- Sorry to hear you’re having an issue with the app. We’re going to contact you privately to look into this a little bit more
Can;t even log in after installing the thing. Can't use it AT ALL.
This app has reached its sign-in rate limit for now.
Google limits how quickly an app can get new users. You can try signing in again later, or ask the developer (merchant-marketing@shopify.com) to increase this app's sign-in rate limit.
Hi there! This should be resolved but I will reach out to you directly to ensure you're unblocked. Thanks for the feedback.