Google & YouTube , 7,850 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its seamless Shopify integration and user-friendly interface. They value its automatic product updates and personalized recommendations, which help reach a larger audience. The app's ability to provide insights, track conversions, and integrate with Google Shopping and YouTube ads is praised for driving business growth. Merchants also commend the responsive customer support and view the app as a key tool for optimizing marketing strategies and boosting sales.
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Helps get the API set up but have campaigns showing in Shopify which are no longer in Google Ads with no way of deleting it. Yet to use comprehensively.
Updated
Main Issues
1. Content API often fails to refresh meaning products expire and causing all sorts of issues - should at the very least offer the ability to click refresh all within Shopify but doesn't
2. If you have multiple shipping prices/bands - set up the shipping cost manually
I set my daily budget but it uses next to nothing, I am not getting coverage on google shopping, so I am not getting orders through this app.
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the Google channel app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify
This app doesn't take into account package sizes, so Google banned me from the advertising account I've had for over ten years! The shipping costs on my website can't possibly match the shipping costs shown in the Google Merchant Center and according to Shopify tech support, there's no way to fix this. Maybe if you only sell small boxes that are all the same size you won't have a problem, but I have some things in a 4x6 box and some things in a 40x30" box.
Hi there,
My name is William with the Marketplaces team at Shopify. We appreciate the time you took to leave a review on our app even though we did not meet your expectations. I can email you the specific workaround for the issue you've outlined here. Keep an eye out for my email!
William | Marketplaces Support Specialist
I am still learning my way around his app. I will be back to give feedback. I am enjoying the app so far.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and help you further in getting all set up.
Claire l Shopify
User of this app for over 2 years with no problem. Now the app since Shopify updates is now pretty much useless... the dropdown box from the product page to update things like colour/age/size etc has disappeared - the only way to solve it now is to add a product then switch between various pages (that you then get stuck in btw) to add the missing info, and THEN half the time it still doesn't work! add to that the 'missing GTN' even when it's there and I am about ready to pull my hair out. Why have you 'fixed' something that wasn't 'broken' in general in the first place... and now clearly is broken completely. 1000 products to go through individually repairing or trying to repair and mostly failing because of your 'update' . All I have to say is PLEASE MAKE IS A PRIORITY TO PUT THE GOOGLE METAFIELDS BACK ON THE PRODUCT PAGE
thank you
Hi there,
Brett here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.
Brett | Shopify Support Specialist
App not working, customer support is pointless. The person that can help fix your suddenly pulled off product cannot be reached but will respond back within a week. However, you can talk as long as you want to a service representative that cannot help you but sympathizes with your frustration, so there is that.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. While Google fully enforces their own product policies and determines whether products meet requirements, we definitely want to make sure that you get the support you need regarding any issues that you're experiencing. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
Using this app has increased traffic to my website but has done nothing for sales. The problem is that google has only one classification of "sarees and lehengas" in their list for all the millions of varieties of sarees that are available in India. I doubt if they can match a search query to the product at all
Hi there,
Vance here from Shopify. Thanks for taking the time to submit your feedback. I'm sorry to hear that Google's classifications for products are limited. I've followed up with you over email to open up the lines of communication to discuss any of your concerns further.
Vance | Shopify
Basically useless after 30 days. You have no way to refresh your listings so they go inactive. Other apps do a better job with Google than Google?
Hey there,
Adil here from Shopify. Thank you for providing that feedback. I'm sorry to hear of the product issues that you are facing on the Google channel. We do want to make sure that the channel is working as expected for you so I'm going to look into this and follow up with you in an email to see what I can do to resolve this.
Adil | Shopify
As so many others have said, this is easy to initially set up, but the editing is atrocious. Google disapproved many products. I've wanted to go in to make edits, but there is no way to filter, so every product we've EVER had in our store shows up--not just those that are currently available. SO TEDIOUS.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up and filtering your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
Jason | Shopify
Seems to work...but it doesn't show any of the sales attributed to it in the 'Sales by Channel' on the Shopify Home page. Which is funny, because in the app it clearly tells you how much you sold using Google Shopping.