Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Reviews (181)

Overall rating
5
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its insightful customer behavior analytics and marketing effectiveness. It features easy setup, seamless Shopify integration, and customer tagging based on survey results, enhancing personalized marketing. The integration with Klaviyo triggers specific marketing flows. Merchants also commend the intuitive user experience and responsive support team, recommending it for effective post-purchase customer feedback, product improvement, and engagement strategies.

December 19, 2019

Great app…huge help to us in understanding how are customers are finding us. Their support team is also incredibly helpful and responsive. Easy 5 stars!

Echelon Fit US
United States
Over 1 year using the app
Union Works Apps replied December 19, 2019

Thanks for the great review! We're so pleased to hear the app is helping you understand your customers!

September 27, 2018

Useful, simple and does the job.

sillywillyscraft
Australia
Over 1 year using the app
May 15, 2023

Was mir besonders gut gefällt: Man kann unterschiedliche Umfragen für Neukunden und Bestandskunden einstellen.

ooohne
Germany
Over 1 year using the app
Union Works Apps replied May 15, 2023

Vielen Dank für die tolle Bewertung, Jan, wir wissen das wirklich zu schätzen! Wir freuen uns, dass Ihnen die Möglichkeit gefällt, neuen und wiederkehrenden Kunden ...

June 24, 2022

Extremely easy to configure and get up on our site. Also very responsive customer support the one time we had a question.

REEF
United States
Over 1 year using the app
Union Works Apps replied June 24, 2022

Thanks for the great review! Pleased to hear that you've found the app intuitive. We were happy to help out with your enquiry. All the best!

April 14, 2022

Es buena, simple y gratuita. Queda muy bien en la página de carrito, o sea, que no afecta visualmente y funciona muy bien. Tiene un dashboard muy útil y carga de manera eficiente. Me gusta mucho.

OK Perfumes
Spain
Over 1 year using the app
Union Works Apps replied April 20, 2022

Thanks for the great review Óscar! Pleased to hear you're happy with our post-purchase survey app. All the best!
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¡Gracias por la gran reseña Óscar! Nos complace saber que ...

December 13, 2019

Great App - I really appreciate it being free and will check out your other paid apps, as this is too good. We really needed something like this to better understand where business is coming from. Grapevine gives us a roadmap on what to double down on. Thank you!

Mighty Mug
United States
Over 1 year using the app
Union Works Apps replied December 13, 2019

Thanks for the great review, we're really glad it's helping you to find out more about the conversions on your store and where to allocate your Marketing spend... pssst... ...

November 19, 2018

Have just installed, simple to use, replaces a mandatory drop down box at checkout which had some bugs, so hoping asking after checkout is more user friendly. Saw this one on Shopify Facebook group, thanks for the tip! www.themakerss.co.uk Needle Felting Supplies

The Makerss
United Kingdom
Over 1 year using the app
March 17, 2022

Super easy to install and give me insight into where my customers heard about us which is extremely helpful for those using a search engine instead of a partner/affiliate link that we work with. Would recommend it for all stores, extremely valuble.

Gear Infusion
United States
Over 1 year using the app
Union Works Apps replied March 17, 2022

Thanks for the great review Brian! Glad that our post-purchase survey app is helping you to identify where your customers are coming from.

Edited August 30, 2018

Easy setup. Easy to use! Tq. :)

www.onlybrown.com
-Fine leather goods & accessories for men.

Onlybrown
Singapore
About 1 year using the app
September 2, 2022

Relying on just the metrics you see inside your Facebook/TikTok ad account is not enough these days. If you want to know more about where your customer came from, why they bought, or who referred them, install Shopify’s most rated post purchase survey app called Grapevine. It’s a no brainer. 5 min setup, You’ll have a better grip on your business period, who doesn’t want that? Best app for post- ...

Peachy Shapewear
Canada
About 1 year using the app
Union Works Apps replied September 5, 2022

Thanks for your great review! Great to hear you've gained so much valuable insights from your post purchase surveys! All the best :)