Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Reviews (181)

Overall rating
5
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its insightful customer behavior analytics and marketing effectiveness. It features easy setup, seamless Shopify integration, and customer tagging based on survey results, enhancing personalized marketing. The integration with Klaviyo triggers specific marketing flows. Merchants also commend the intuitive user experience and responsive support team, recommending it for effective post-purchase customer feedback, product improvement, and engagement strategies.

August 15, 2019

Super easy to use! This app provides really helpful information for marketing purposes. The data gathered by the app is presented in easy to view pie charts. It has been a great resource.

Gun Storage Solutions
United States
11 months using the app
Union Works Apps replied August 15, 2019

Thanks for your review Katie, glad you found the app easy to use!

June 27, 2019

Easy to install. Looks seamless and accomplishes what I wanted to do. Now we wait to see if customers submit a response.

Hathorway, Inc.
United States
11 months using the app
Union Works Apps replied June 28, 2019

Thanks for leaving a review, it is much appreciated. I'm sure you'll be collecting survey responses in no time!

October 26, 2022

Works great. Fast customer support time too. Works great. Fast customer support time too.
Works great. Fast customer support time too.
Works great. Fast customer support time too.

Jersey Flock
United States
10 months using the app
Union Works Apps replied October 27, 2022

Thanks for the great review Kevin! Glad you're enjoying using the Grapevine app and we'll be in touch as soon as we've released those new features!

August 1, 2020

I had a little issue getting installed and Steve was fast and efficient getting me up and going with great followup.
Thnx, so appreciated.

DryDrone
United States
10 months using the app
Union Works Apps replied August 2, 2020

Thank you for the great review Paul! Glad we were able to confirm that everything was set-up correctly and that your post-purchase survey is being displayed to your customers.

December 17, 2019

Grapevine has been wonderful in helping us figure out post-purchase attribution! We're super excited to see what they roll out.

TUSHY
United States
10 months using the app
Union Works Apps replied December 17, 2019

Thanks for the great review Andy! Amazing to see how many survey responses you're receiving! I think you'll like some of the new features we have planned!

May 24, 2021

Using the app for the last 6 weeks and it looks like I have found a straightforward and very useful survey app. Finally, I started collecting some info about my customers. Thank you!

FinModelsLab
Ukraine
9 months using the app
Union Works Apps replied May 24, 2021

Thanks for the great review Henry, glad it's helping you to learn more about your customers.

September 29, 2019

This was easy to set up and I can't wait to see the responses from my customers. What a Great App!

Lost Arts Web
United States
9 months using the app
Union Works Apps replied September 29, 2019

Thanks for taking the time to leave us a review, we're glad you like the app so far and we're sure it won't be long before you start collecting survey responses.

January 4, 2021

The app is super simple, easy to use and elegant. The premium version fees is also very rational unlike many other apps on the store. Would recommend.

Mesmerize India
India
9 months using the app
Union Works Apps replied January 4, 2021

Thanks for the great review Shrey! Glad we were able to help tweak the styling to match your theme and thanks for your suggestions for improvements.

November 20, 2022

I regret that I didn't install this software at the beginning, it's really useful! Through this software, I can know more clearly which channels customers come to buy from our website

Level Stores
Italy
8 months using the app
Union Works Apps replied November 20, 2022

Hi Lin, thanks for the great review! Pleased to hear how useful you're finding the app. It was a pleasure helping you get set up.

May 21, 2020

Super helpful and simple. It's very important to know how people are finding out about us, and a post checkout survey is definitely the best way to do that. Easy integration, easy way to view the data, and we've gotten ~50% response rate which is great. Plus developers responded to a custom request quickly. Thank you!

Farm To Flat
United States
8 months using the app
Union Works Apps replied May 22, 2020

Thank you for the great review Naseem! I'm glad you're happy with the option to limit the survey to one response per customer! Good luck!