Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Reviews (181)

Overall rating
5
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its insightful customer behavior analytics and marketing effectiveness. It features easy setup, seamless Shopify integration, and customer tagging based on survey results, enhancing personalized marketing. The integration with Klaviyo triggers specific marketing flows. Merchants also commend the intuitive user experience and responsive support team, recommending it for effective post-purchase customer feedback, product improvement, and engagement strategies.

April 29, 2020

Great app + great service = Happy clients! Used this app to get important info from shoppers. I highly recommend...

Its Delish
United States
About 1 year using the app
Union Works Apps replied April 29, 2020

Thanks for the great review Yoel! Glad the app is helping you to gather useful information from your customers.

November 1, 2022

using this app for our physical store on Savile Row to track where customers discovered us vs walk in trade. Had a few issues at first but dev team quick to sort and offer solutions. Recommended

Bennett Winch
United Kingdom
12 months using the app
Union Works Apps replied November 1, 2022

Thanks for the great review Robin and thanks for your patience whilst we looked into the issue and tweaked the app. Thanks also for sending those pictures of the app being used via your POS terminal in-store... The store and products look amazing!

October 27, 2023

I highly recommend this app for the support alone. The app made things very easy to setup... the one issue we ran into was around reporting and the support team worked tirelessly with us to ensure that we had exactly the reporting that we need in both the platform and via custom events in GA. I've never had such positive experience with an app and developer.

Fracture
United States
12 months using the app
Union Works Apps replied October 30, 2023

Thanks for the great review, Sean. It's great to see you get such valuable data and insight from your post-purchase attribution survey. We were more than happy to help you implement the GA4 events to allow you to push your survey responses into Google Analytics for more detailed reporting.

February 15, 2021

I needed help through customer service to change the colour css code for the submit button on the 'how did you find us?' survey app. The response time was fast and Steve really helped me to feel supported and resolved the issue within just a few minutes. I really recommend using this Shopify App!!

selfidentity
United Kingdom
12 months using the app
Union Works Apps replied February 15, 2021

Thanks for the great review Nicole! It was a pleasure to help you with that small bit of styling! Keep up the great work on your store!

October 26, 2022

Works great. Fast customer support time too. Works great. Fast customer support time too.
Works great. Fast customer support time too.
Works great. Fast customer support time too.

Jersey Flock
United States
10 months using the app
Union Works Apps replied October 27, 2022

Thanks for the great review Kevin! Glad you're enjoying using the Grapevine app and we'll be in touch as soon as we've released those new features!

August 1, 2020

I had a little issue getting installed and Steve was fast and efficient getting me up and going with great followup.
Thnx, so appreciated.

DryDrone
United States
10 months using the app
Union Works Apps replied August 2, 2020

Thank you for the great review Paul! Glad we were able to confirm that everything was set-up correctly and that your post-purchase survey is being displayed to your customers.

December 17, 2019

Grapevine has been wonderful in helping us figure out post-purchase attribution! We're super excited to see what they roll out.

TUSHY
United States
10 months using the app
Union Works Apps replied December 17, 2019

Thanks for the great review Andy! Amazing to see how many survey responses you're receiving! I think you'll like some of the new features we have planned!

May 24, 2021

Using the app for the last 6 weeks and it looks like I have found a straightforward and very useful survey app. Finally, I started collecting some info about my customers. Thank you!

FinModelsLab
Ukraine
9 months using the app
Union Works Apps replied May 24, 2021

Thanks for the great review Henry, glad it's helping you to learn more about your customers.

January 4, 2021

The app is super simple, easy to use and elegant. The premium version fees is also very rational unlike many other apps on the store. Would recommend.

Mesmerize India
India
9 months using the app
Union Works Apps replied January 4, 2021

Thanks for the great review Shrey! Glad we were able to help tweak the styling to match your theme and thanks for your suggestions for improvements.

November 20, 2022

I regret that I didn't install this software at the beginning, it's really useful! Through this software, I can know more clearly which channels customers come to buy from our website

Level Stores
Italy
8 months using the app
Union Works Apps replied November 20, 2022

Hi Lin, thanks for the great review! Pleased to hear how useful you're finding the app. It was a pleasure helping you get set up.