Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Reviews (181)

Overall rating
5
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its insightful customer behavior analytics and marketing effectiveness. It features easy setup, seamless Shopify integration, and customer tagging based on survey results, enhancing personalized marketing. The integration with Klaviyo triggers specific marketing flows. Merchants also commend the intuitive user experience and responsive support team, recommending it for effective post-purchase customer feedback, product improvement, and engagement strategies.

April 28, 2021

We use this app to track attribution for channels outside of paid social (radio, TV, etc) where direct attribution is difficult. Very easy to use and great support when needed.

Buttercloth
United States
Almost 3 years using the app
Union Works Apps replied April 28, 2021

Thanks for the great review Bob. Glad we were able to optimize the app for you to generate your Monday morning reports.

December 9, 2021

This app is really easy to set up and can be customized in tons of different ways.
Amazing customer service as well - I'm not very technical myself, so Steve on the Grapevine team helped customize the widget to fit my theme.
It looks phenomenal and is already getting responses from our customers

Edge Traction Spray
United States
Almost 3 years using the app
Union Works Apps replied December 10, 2021

Thanks for the great review Zach! Glad we could help you to customise your post-purchase survey widget, great to hear that you're already receiving submissions!

October 2, 2019

Gostei muito. Simples e completamente funcional! Ajuda e muito na hora de saber mais como o seu cliente chegou até você.

perola72
Brazil
Almost 3 years using the app
Union Works Apps replied October 2, 2019

Obrigado por nos deixar um comentário. Estamos felizes por você gostar do app!

November 3, 2018

www.bakell.com ~ I just downloaded the app, so not sure quite yet. So far it seems easy... but we will see. I'll add another review then! Thanks, from the Bakell.com team!

Bakell
United States
Over 2 years using the app
February 2, 2022

It's been great for us, very useful in the current cloud of attribution as a DTC brand. Would recommend to all stores.

Youth Sport Nutrition
United Kingdom
Over 2 years using the app
Union Works Apps replied February 4, 2022

Thanks for the great review Lou! Glad to hear how the app is helping. All the best!

September 29, 2021

Hello , i am using this app more than 2 years this app is really great. you should install the at least one. i believe this app owner fulfilled every user demand , which is really need of your store.

GYM SUPPLEMENTS U.S
Bangladesh
Over 2 years using the app
Union Works Apps replied September 30, 2021

Thanks for the great review Sunny! Glad we've been able to help you with your post-purchase survey questions over these past couple of years!

August 4, 2020

Steve was super helpful and responsive helping me with some custom CSS. Great app - so much value for a free app, and even the upgrade is so affordable.

Lisse Shave Inc.
Canada
Over 2 years using the app
Union Works Apps replied August 4, 2020

Thanks for the great review Amy, although I think you customised most of the CSS yourself!

January 17, 2022

Our needs are simple, and this tool helped us achieve them ...simply. We needed a super quick survey to know Yes / No did our customers come to us word of mouth, with easy-to-access data that's visualized intuitively. And we got it! We went from idea to implemented in an afternoon with no hiccups for $5/month.

Alleviate
United States
Over 2 years using the app
Union Works Apps replied January 18, 2022

Thanks for taking the time to leave a lovely review of our Grapevine Post Purchase app. We're glad to hear that the Survey is delivering just what you need!

Edited November 5, 2021

The app team is excellent in helping you implement the survey form. I really like the app, it is excellent.

Old Whippersnapper's Natural Handmade Manly Soaps
United States
Over 2 years using the app
Union Works Apps replied June 7, 2019

Thanks for the great review Len, you were almost there with the CSS customisation, glad we could help with the last bit!

November 22, 2019

I use this app to get feedback on how our customers hear about us so we can target our marketing. The app was very easy to install and the customer service has been excellent! When I have clicked on the link for support they get back to me right away.

Liquid Blackjack
United States
Over 2 years using the app
Union Works Apps replied November 22, 2019

Thanks for the great review Jeff! We hope the insight helps you to further understand which of your marketing activities are converting.