Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Reviews (181)

Overall rating
5
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its insightful customer behavior analytics and marketing effectiveness. It features easy setup, seamless Shopify integration, and customer tagging based on survey results, enhancing personalized marketing. The integration with Klaviyo triggers specific marketing flows. Merchants also commend the intuitive user experience and responsive support team, recommending it for effective post-purchase customer feedback, product improvement, and engagement strategies.

Edited February 21, 2025

Grapevine's post-purchase surveys are indispensable to our marketing analytics. We rely on it for every strategic decision we make. There’s simply no better tool for capturing customer feedback and understanding their journey. As a marketer of a fairly niche product, this invaluable data is the cornerstone of every successful campaign. I wish I could deploy Grapevine across every single marketplace we sell on—it’s that exceptional.

Liber & Co.
United States
About 4 years using the app
Union Works Apps replied April 16, 2021

Hi Alex, thanks for the review. Glad we could get you set up with your new Survey!

March 3, 2021

Seamless integration and really convenient for customers to leave their post purchase survey. Support is very responsive and helpful as well.

THOUSAND MILES
Malaysia
Almost 4 years using the app
Union Works Apps replied March 4, 2021

Thank you for the great review Justin! Very happy to hear that your post-purchase survey is working well!

May 21, 2023

Great easy to use and effective app that we have been using since it first came out. Highly recommended

Jens Hansen
New Zealand
Almost 4 years using the app
Union Works Apps replied May 22, 2023

Thank you for your kind review Halfdan. Great to hear that you have been finding the app effective in the all years you have been using it.

May 26, 2020

Fantastic App. Only $3 a month for critical customer insights is well worth it. Also the customer support is responsive and very helpful. Thanks!

P2Life
United States
Almost 4 years using the app
Union Works Apps replied May 26, 2020

Thanks for your great review Michael, glad you're pleased with the value we're able to deliver with the app.

September 5, 2019

Great app, not intrusive on customers and it's free, got some really solid insights from this, so don't be a dingus, give it a try silly!

Pooch & Mutt
United Kingdom
Over 3 years using the app
Union Works Apps replied September 5, 2019

Thanks for the great review, glad you like the app. It looks like you're getting great feedback from your Customers! Thanks again and we hope to bring more great features to the app to make it even more insightful!

September 23, 2021

This app has helped us understand where our customers are coming from. Thus, helping our marketing team develop a more informed customer acquisition strategy. Stu has been extremely helpful with integrating the post-purchase survey into our shipping confirmation emails. Thanks!

Crew Supply Co.
United States
Over 3 years using the app
Union Works Apps replied September 23, 2021

Hey Kyle, thanks for this kind review. It was a pleasure to help you integrate the post-purchase survey into your shipping confirmation emails. All the best!

February 18, 2023

Great and simple app to collect customer data. Love their support too. Was easy to implement and install.

Monos
United States
Over 3 years using the app
Union Works Apps replied February 19, 2023

Thanks for the great review Mike! Your post-purchase survey engagement stats are looking really good.

November 3, 2019

Incredibly easy to use and customise. Exactly what I was looking for to gain customer product insight

Leading Solutions
New Zealand
Over 3 years using the app
Union Works Apps replied November 4, 2019

Thanks for taking the time to leave us a great review, we're really glad this is providing valuable insight for your business!

May 9, 2019

It's really easy to use and it's free. Hope they will keep it as free:) Thank you!
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Dreamer Store
United Kingdom
About 3 years using the app
Union Works Apps replied May 9, 2019

Thanks for the great review, glad to hear that you're enjoying using our app!

February 29, 2024

I've been using this app for 2+ years and it has been invaluable to my small business to understand how our customers are finding us. The app works great AND the customer service is awesome. I just reached out to the Grapevine team because some I thought there was an issue. Stuart very quickly troubleshooted what was going on, and it turns out the issue was with something completely different. I was able to get that resolved asap and really appreciate them helping me get it sorted! Highly recommend!

CORDA
United States
Almost 3 years using the app
Union Works Apps replied March 2, 2024

Hey Anna, thanks for the kind review. Yes, even though your issue was unrelated to our app, our support were happy to have helped you find a pattern and locate the root cause. Great to hear that Grapevine is providing you with valuable customer insight and to understand how your customers are finding you. All the best for now.