Reviews (219)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and engagement through features like AI chat, helpdesk solutions, and automation capabilities. They appreciate its seamless integration with Shopify, user-friendly interface, and the support team's quick and effective issue resolution. It's noted as essential for boosting conversions and retaining customers in eCommerce.

February 12, 2026

We’ve had a smooth experience with QuickReply.ai, especially when it comes to WhatsApp automation. Setting up automated replies, chat flows, and order-related messages feels intuitive and saves a lot of manual back-and-forth. It’s particularly helpful for businesses that rely heavily on WhatsApp for customer engagement and want quick, structured responses without losing the personal touch.

Their support team is responsive and genuinely helpful, which makes onboarding and troubleshooting much easier. The WhatsApp marketing tools and dashboard are clean and easy to navigate, from broadcasting campaigns to tracking conversations and performance, everything is accessible in one place.

Asmita Super Markets Pvt. Ltd.
India
2 months using the app
November 27, 2025

QuickReply has been one of the best service providers we’ve worked with, especially when it comes to API support and execution. A special mention to our POC, Neha Arora she has truly been exceptional.

Neha not only looks after everything end to end but also proactively suggests new ideas to help us improve our flows. No matter how small the doubt is, she always takes the time to clarify, guide, and ensure everything runs smoothly. Any issue we’ve ever raised has been resolved quickly because of her dedication.

Really appreciate the support from the QuickReply teamhighly recommended!

Youneek Pro Science. Navyug Global Ventures Private Limited
India
About 1 year using the app
December 9, 2025

QuickReply has been extremely helpful in improving our WhatsApp marketing on Shopify, and their guidance made the setup effortless. They supported us step-by-step in creating effective campaigns that truly boosted engagement. The platform’s automation and clean interface saved us a lot of time. Thank you, Neha and QuickReply, for making our marketing process smoother and more impactful.

ALCIS Sports
India
4 months using the app
September 22, 2025

“Game Changer for Customer Support & Engagement”

QuickReply has been an amazing addition to our Shopify store. The onboarding process was smooth, and the support team (especially Debanita) has been extremely responsive and helpful right from setup to running our campaigns.

The AI chat + helpdesk solution makes it so easy to handle customer queries instantly, improve engagement, and even drive conversions. The integration with Shopify is seamless, the interface is simple to use, and automation saves us a ton of time.

Highly recommend QuickReply to any Shopify store owner looking to scale support and boost customer satisfaction. Definitely a must-have app!

SEHATUP WELLNESS PRIVATE LIMITED
India
3 months using the app
September 11, 2025

We’ve been using QuickReply.ai for our Shopify store and it has been a complete game changer for WhatsApp marketing. The abandoned cart recovery, automations, and broadcast features are excellent and very easy to manage.

A special mention to their representative Neha Arora, who has been extremely cooperative and supportive throughout. She personally handled all our requirements — from setting up automations and bot queries to fulfilling custom requests we made. Her assistance made the whole process smooth and hassle-free.

Overall, the app delivers great results and the support team goes above and beyond. Highly recommended for any brand that wants to engage customers on WhatsApp and boost conversions.

Aguila ActiveWear
Pakistan
2 months using the app
July 14, 2025

Quick Reply has truly transformed our customer communication on Shopify! The app is user-friendly and has significantly improved our response rate, especially with customers who typically don’t engage via email. We are now receiving quicker replies and resolving conversations more efficiently. The clean interface and easy setup made the transition seamless. Highly recommend this tool to any store aiming to enhance customer engagement and streamline communication.

Dista USA
United States
7 months using the app
August 7, 2025

As a brand just starting out with WhatsApp marketing, we were initially using other platforms but wanted something more mindful and budget-friendly. We’re currently on QuickReply’s basic plan, which has fewer features than what we used before, but we decided to give it a shot for a month and the results are visible.
A huge shoutout to Saloni Madan our assigned support manager, who truly made this experience outstanding. Her way of explaining things is incredibly clear, patient, and practical. She doesn’t just explain she understands your brand's needs and suggests smarter ways to engage your audience. Saloni made sure we weren’t just using the platform, but actually benefiting from it.
QuickReply has been a smart shift for us, and we’re already considering switching to the standard plan soon with the required features.

Arkaye jewels
India
17 days using the app
December 9, 2024

QuickReply has been a game-changer for our Shopify store over the past two years! The app is user-friendly and has streamlined our customer interactions significantly. Their customer support is top-notch—special shoutout to Rochan, who always resolves our queries instantly. Highly recommend!

Sassoon Fab
India
Over 2 years using the app
December 19, 2024

Managing an e-commerce store like Radheys is no small task, especially in today’s competitive market. For us, creating a great customer experience isn’t just a goal it’s at the heart of everything we do. But keeping up with every lead and interaction can be overwhelming.

That’s where Quick Reply made all the difference. Their advanced automation system and incredibly supportive team have made it so much easier for us to connect with our customers and deliver the experience they deserve. If you’re a small or medium business looking to grow, I can’t recommend them enough.

Radheys
India
Over 2 years using the app
March 24, 2025

We are highly satisfied with the service and solutions provided by QR. Their team helped us improve our retention revenue. Making broadcasts and campaign is super simple with the guidance of our POC.

Must try. highly recommended.

Menoveda
India
About 2 years using the app