We have had Gorgias up and running for a month and it has made our customer service process a lot easier.
We have integrated our social media comments and queries which means nothing is overlooked.
Support at Gorgias have been really helpful in not only helping setting up but making sure we are using everything to its maximum potential.
Really happy we made the change.
Gorgias is great! We are about to end our trial and cannot wait to continue using them for all our media platforms. Had a hard time syncing our email and the customer support helped us along the way. The onboard call they suggested was super helpful, they told me what would be the best way to organize and keep good stats for our business needs. They scheduled a follow up call for a few months down the line to make sure we are still happy and doing good with the application. Thank you Gorgias team!
Dinkydoo Fabrics Notions
The help desk is awesome!
If you have a question they get back to you very quickly!
This is the best support app ever made to date!
They also have awesome real time support via a chat box to help with any issues or to just help you get going! you want be sorry!
P.S. I want to send a special thanks too Sonia over on the support team, she is amazing!
Great product. Looking forward to their mobile app evolution!
Pop Up Planter
Great product, helped us get more organized and scale our business.
Currently using Gorgias and really happy with it's integration into our current business! Super easy to use and the customer service team have been great when we have needed them. Would reccomend to others!
Made the switch from Zendesk and haven't looked back. Setup was fast and simple. The team is super responsive, and helpful. Platform is very intuitive, and straight forward. Great for shopify webstores!!
Gorgias has revolutionized the way we approach our customer support. The macros and tagging system has made it easy for us to respond and track data accordingly.
Their team is always willing to help out with integrations. All of our software plays nicely with gorgias which helps us get inquiries done with speed.
The aircall integration is my favorite. This helps handle voicemails right from our inbox! It pulls customer data from their shopify profile so we can take care of a request if they don't answer on a callback.
Love the gorgias team and their attention to detail with consistent updates.
Beer Nuts Brand Snacks
Works well so far! Syncs well with Shopify orders for quicker customer service assistance.