The Dry Eye Shop
After 13 years with Nexternal, we migrated to Shopify Advanced recently. There were a great many reasons for the migration but lack of a CRM for Nexternal was very high on my list as our customer service were having to cross-reference information in about 5 different places which was inefficient and error-prone. I tried out Gorgias because of the integrations and good reviews on the support, then rolled it out to staff prior to our migration, then shifted over completely with the migration. I've been very happy with it across the board. It's made our lives much simpler and we are able to access all incoming questions whether from Facebook, Shopify, email or chat all in one place. We can share things much more efficiently. Romain is terrific, response times on all questions are lightning fast, and it's not just about getting an answer - things actually get modified or fixed right away. Excellent tool that works great for my business.
So far we are in love with Gorgias! The training and support are outstanding. Very intuitive program with lots of features that will save us a lot of time and energy. Love how it integrates all of our programs together. We feel like this will make us even more efficient and successful!
Early day's, but so far we have been unbelievably impressed with the team. The integration was up and running within a day, and our customer support team started to see the benefits immediately, They do what they say they do!
Cubic Mini Wood Stoves
I have been using this app for just about a week now. It is quite well made. It allows you to enable a live chat on your site. You can manage all comments and messages from your social media platforms which allows you respond all from one place. You can also see the customers order when they write you an e-mail. And you can set up auto responses to common questions like "where is my order" All in all great app.
Absolutely fantastic platform. Their support is incredible and the functionality is even better. If you take the time to set up the macros properly, you're in for a great customer service reputation!
We have just started using this platform and so far have found pluses with it.
1. Shopify integration allows us to refund, cancel, track and see all order details on a customer's tickets.
2. Support staff is very responsive to queries.
3. Information is transferred from Zendesk allowing for smoother transition and record of customer history.
Very solid so far, totally helped us handle the crazy Christmas volume of support we just got!
Love this app!!!! So good as it pulls all customer care into the one place instead of using different apps, programs, sites!!
Integration was easy and quick, and the guys are AMAZING and so helpful!!
Thank you :)
I am a small business with a team of 3 or 4
I was using Zendesk for my needs in terms of customer comms and providing support through a small team.
Zendesk proved to be overly complex and beyond my needs resulting in many confusing scenarios both for customers and staff
Gorgias seems to be just right - easy to use - easy for my staff to pick up on and links nicely to shopify orders.
I have decided to use an external chat function but I am sure for many small businesses the built in chat would prove highly valuable to a totally in house solution.
Let me start by saying I wish I found this APP long time ago, it is by far the best and most reliable APP for customer service and tickets. We are getting 100-300 tickets per day and needed a solution that can work flawlessly with Shopify and here it is. On top of that the team behind the APP are amazing and very helpful and really make the whole experience amazing... I highly recommend this APP 5 Stars all the way.