Gorgias ‑ Live Chat & Helpdesk

Customer Service, Helpdesk & Live Chat for Customer Support

From $60/month. 7-day free trial. Additional charges may apply.

Reviews

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    90% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    4% of ratings are 1 stars
21 - 22 of 22 reviews

Jeveler

they have terrible customer support. they never online to answer you requests

Pure Hearts International

Frustrated. It looks good but it's grabbing the wrong Facebook page for some reason. One I haven't used in years. No other app has even tried to do that before when making a Facebook connection.

******
Update from initial review above.

Downgraded from 4 stars to 1 star.

This app is an unmitigated disaster. It pulled a facebook page that no other app ever has.

It disconnected the gmail integration all on its own. They admitted they were having problems. Then I reconnected my gmail. Look what then happened.

I use my gmail for customer support as a small merchant. It has imported 4000+ of my ordinary gmails (like private emails from friends and family) into the app, has labeled them all as customer support tickets, and has frozen the app and refuses to let me use it further until I put in a credit card and pay them $200.40. Seriously. And I started less than 48 hours ago!

Look at this, copy and pasted from my billing area:

Billing
Gorgias' pricing is based on the number of tickets you respond to every month. We only count tickets that contain at least one message from an agent in your team.
The first 300 tickets per month are on us. Then we charge $50/1000 tickets, and the cost per ticket goes down as the number of ticket increases.
Learn more on our pricing page.
Current usage03/08 - 04/08
4308
tickets
$200.4
cost
If you have any questions or if you want to unsubscribe, please contact us at support@gorgias.io.
Payment method
ACTIVATE BILLING WITH SHOPIFY
Payments history
No payments

In short, if this isn't an outright scam, it's one of my worst experiences ever in the 1000+ Shopify apps I've installed and the hundreds I've reviewed.

By the way, the whole pricing scheme is ridiculously expensive. You can get substantial Zendesk services for as little as a flat 2 dollars per month.

Is this a bad joke?

*******
The app created an infinite loop with my gmail account and has dumped about 10,000 emails into my gmail. I wish this was not true. I've uninstalled the app in the Shopify admin but they are still pile driving my gmail account into the ground.

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