I've only been using this for 24 hours and I can already say three things:
1) the feature set is SPOT ON for what I need as a small business. Everything I need with no extra fluff.
2) As a former SaaS developer and product manager, I especially appreciate the UI/UX, as well as the open, integration-friendly architecture.
3) Support is TOP-NOTCH. Alex has already helped walk me through many things I needed help or recommendations on.
HIGHLY RECOMMENDED. Better than ZenDesk, FreshDesk, ...
Perfect for our needs, ticketing system is simple and straightforward and it integrates right into Shopify. https://reptileslounge.com
Step One Clothing
Integrated easily with my gmail account and the chat was easily implemented onto my store. The best part is the customers details are displayed during chat
Have been using this app for a while now. Absolutely lovely professional app. It helps me a lot with customer service and management of all queries.
Great atention and cool app. Thx.
Been using Gorgias for a few days now and it's fantastic. No more flipping from Messenger to email to order lookups to solve a customer problem - everything is neatly organized within the app.
Also great support. I had a question about the app, 2 minutes later I was on a Google hangout with the support team walking me through the solution.
Gorgias is a revolutionary helpdesk. It has changed the game for our companies support management team.
Creators Label, LLC
Great Helpdesk with shipstation integration.
Darn Good Yarn 2
I can't say enough awesome things about Gorgias. Finally an app (and development team) that really care and "get" the problems that small businesses have and then they built this amazing CRM that WORKS!!!! This app is a game changer.
Update: 2020 and we're still loving gorgias!!
I love this support desk software. Very simple to use and their support is great. I would recommend this to anyone looking for a way to manage tickets for their business.