Overall rating Based on 198 reviews
Roma Designer Jewelry
I absolutely love Gorgias! It has changed the way that I have done Customer Service. I love the Macros, and love that I can get through all my emails faster. It saves me so much time and effort when taking care of countless customers.
I hope that Gorgias continues to improve and make updates to improve the sorting options. It would also be nice to be informed on what each update does so that I can implement it.
Offernova - ES
Great onboarding experience and support. This app saves us a ton of time by integrating directly with shopify and all of our other channels. I love it.
We were using Zendesk, which has a lot of features (that we didn't need/use). Our main reason for leaving Zendesk was because of the price.
Gorgias was easy to setup and transition to. We had all of our past emails saved in Gorgias and they provide everything we could need to assist our customers and it is much more affordable than Zendesk.
I am very happy that we made the transition and would recommend others to do so.
We tested a couple different apps for customer service. The level of integration with Shopify is a cut above the competition, enabling us to streamline operations and increase efficiency. Setup was straightforward, and the Gorgias team has been terrific and responsive to questions and requests for help. We are pleased!
Outstanding!! It took less than and hour to install and learn how to use and we were talked through it via video chat. really easy to use, does everything we want it to do and more and amazing support. I would give more stars if I could.
Gorgias is an amazing support app.
It makes simple things but perfectly.
It allows us to automate most of our processes thanks to macros and integrations.
We have had Gorgias up and running for a month and it has made our customer service process a lot easier.
We have integrated our social media comments and queries which means nothing is overlooked.
Support at Gorgias have been really helpful in not only helping setting up but making sure we are using everything to its maximum potential.
Really happy we made the change.
Gorgias is great! We are about to end our trial and cannot wait to continue using them for all our media platforms. Had a hard time syncing our email and the customer support helped us along the way. The onboard call they suggested was super helpful, they told me what would be the best way to organize and keep good stats for our business needs. They scheduled a follow up call for a few months down the line to make sure we are still happy and doing good with the application. Thank you Gorgias team!
Dinkydoo Fabrics Notions
The help desk is awesome!
If you have a question they get back to you very quickly!
This is the best support app ever made to date!
They also have awesome real time support via a chat box to help with any issues or to just help you get going! you want be sorry!
P.S. I want to send a special thanks too Sonia over on the support team, she is amazing!