Gorgias ‑ Helpdesk & Live Chat

Happier customers. Easier workflows. Faster revenue growth.

Shopify app insights
  • Popular with businesses in the United States

From $10/month. 7-day free trial. Additional charges may apply.

App highlights

  • Speed tested: low impact to your online store


4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars

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51 - 60 of 471 reviews

The Good Kitchen

Location United States
Time spent using app Almost 2 years

I sent a message asking for help with adding signatures to an integrated email because it wasn't working correctly. Gorgias support answered within a few minutes and helped me figure out the issue. They always respond in a reasonable amount of time and help provide a solution to any issue we have!


Location United States
Time spent using app About 1 year

We've been using Gorgias for a year and I am continually impressed with the STELLAR CUSTOMER SUPPORT! Of all of the Shopify Apps we use, Gorgias has the fastest response time and they are very clear and easy to work with.


Location United States
Time spent using app Over 2 years

Our favorite chat tool we have tried. It is not cheap but for the features it provides it works really well. Have been using Gorgias for 2.5+ years and happy with the service and so are our customers.


Location Canada
Time spent using app 14 days

Vladimir was helpful and patient, he tried to understand my needs and we ended up finding a solution to my issue.


Location United States
Time spent using app 16 days

Ognjen Mitrovic has been so supportive to me as a new user on Gorgias. He has been patient with all of my questions and made me feel confident about using the software. I'm grateful to have his guidance!!


Location United States
Time spent using app 4 months

I used the live chat for help with rules/macro automation. Vlad figured out the problem and was able to help me get the rule sorted out right away. Thank you again!


Location France
Time spent using app 17 days

Gorgias is really thought and designed to integrate with Shopify (and numerous apps). I am just starting to use it but it is really easy to deploy and then configurate. I have contacted several time their support team which is very helpful and very fast to answer.

Alpha Foods

Location United States
Time spent using app 7 months

This app has helped us level up our customer service management. The support team is great and so quick to reply if you have any issues at all setting up your interface.

Married To The Mob

Location United States
Time spent using app 11 days

Love this app, it reduces so much tab clutter & increases customer care productivity immensely. The integration setup is super easy, and the app is extremely user friendly.

Pain Care Labs

Location United States
Time spent using app 3 months

The integration with Shopify is perfection - everything I need when I hear from a customer is right there where I need it! When I have questions, the Gorgias Chat function never disappoints!