Reviews (714)

Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, especially for teams with limited capacity. Its Shopify integration and features like automations, macros, and ticket merging enhance efficiency. The customer support is noted for its quick and knowledgeable assistance. Merchants appreciate the app's continuous improvement and responsiveness to feedback.

December 31, 2019

Nikola Dimic provided excellent support yesterday!! But it can be difficult to get a hold of the customer success or live chat help sometimes

Balance Athletica
United States
22 days using the app
November 16, 2017

First time user of this sort of app.
Just finding our feet now but the support team at Gorgias have been very willing to assist.
Cycology

Cycology Au
Australia
21 days using the app
February 24, 2020

Super helpful and responsive. Took about 24 hours to respond to an error I was having. The solution they gave fixed the issue.

Catholic T-Shirt Club
United States
21 days using the app
June 18, 2018

Good so far. We have tried a number of different help desks and this has proved to be the one we like the most. We are still discovering how powerful it all is and don't use it to its full capacity, but I'm sure we will.

Goal Kick Soccer
United States
21 days using the app
March 20, 2024

I'm so happy to have chosen Gorgias to be our Customer Service app at the end of the day.

Hit a few bumps with other apps and Gorgias came to the rescue. Incredible app that is developing at a good pace. They listen to their users and allow us to vote on certain features on the roadmap so they can understand their importance to us.

Of course, the Shopify integration is the best out there as ...

NoCry
Estonia
20 days using the app
Gorgias Inc. replied March 21, 2024

Thank you so much for sharing your review, NoCry Team! 🌟

We're so thrilled that our Team has been able to meet your needs and exceed your expectations. It's fantastic to hear ...

August 3, 2020

We love Gorgias. We previously had Freshchat & it was so clunky & difficult to use. Gorgia's so much better & intuitive to Shopify. I HIGHLY recommend them & their customer service rocks too!

Snyder Performance Engineering
United States
20 days using the app
March 18, 2020

Gorgias has helped us increase our efficiency and improve customer service! And they have a fantastic support team, thank you Nikola!!!

Tropicfeel
Spain
20 days using the app
August 27, 2018

Gorgias is an amazing support app.

It makes simple things but perfectly.

It allows us to automate most of our processes thanks to macros and integrations.

Equisense Store
France
20 days using the app
January 25, 2018

After 13 years with Nexternal, we migrated to Shopify Advanced recently. There were a great many reasons for the migration but lack of a CRM for Nexternal was very high on my list as our customer service were having to cross-reference information in about 5 different places which was inefficient and error-prone. I tried out Gorgias because of the integrations and good reviews on the support, then ...

The Dry Eye Shop
United States
20 days using the app
April 22, 2017

Awesome customer service. I was having trouble with getting emails and customer support was amazing, haven't had the chance to do anything else yet but am confident it will perform as it should

No2store
New Zealand
19 days using the app