Gorgias , 690 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration and centralized customer communication. They value its intuitive interface, automation features, and real-time agent performance feedback. The billing structure, based on ticket count, is beneficial for businesses with many users. However, some merchants reported issues with the onboarding process, search functionality, and phone event triggers. Despite occasional delays, the customer support team is generally praised for their responsiveness and helpfulness.
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Straight forward implementation and integration with existing Shopify Plus tech stack, ability to ingest or import tickets, macros etc from another platform and around the sun support that is truly second to none...what's NOT to love?!? Suspect we'll only be dipping our toes in the water as far as using the full suite of functionality but Gorgias allows our currently small team to ably handle enquiries, with room to grow. Highly recommended.
We so second that! 👍
It's highly rewarding to learn that you're genuinely satisfied with our platform and everything we're offering. Make sure to enjoy this journey and get used to this level of service, as we'll do our best to live up to your expectations in the future as well. ⭐️
Very helpful. I may have had the easiest issue ever, but still it was solved in seconds. Kudos! Huzzah.
Thank you for the super sweet review! We're thrilled we could tackle your "easiest issue ever" lightning-fast! ⚡️ Huzzah indeed!
If you ever need a hand with anything else, we're here for you.
Great customer service and onboarding process. If there aren't any direct integrations they'll generally help you create a system that solves the issue.
Dear Team,
We highly appreciate you taking the time to share the details of your recent experience with us. We couldn't possibly be prouder of all our Teams here at Gorgias. If you need us at any point, our amazing Support Team will be here 24/7 for you, always ready to save the day. 🙏
Gorgias is a user-friendly tool with extensive customization options. It has significantly improved my customer service efficiency. The Gorgias support team is highly responsive, and the automation features are valuable.
We adore hearing that - what more could we ask for?
We'll do our best to keep up that way and raise the bar even higher. With us, you're always in a win-win situation - an amazing platform with a Support Team always ready to help.
Thanks so much for the shout-out, we truly appreciate it. 🙏
Have utilized both the Helpdesk and Live Chat for assistance with onboarding new team member. Fantastic turnaround times and solid knowledge-sharing, regardless of the level of (question/feature) difficulty. Keep it up!
Oh my!
Thank you, 🍋 Perfect Team, for letting us know of your great impression of us. We'll surely be working on keeping the bar high! 🙏
Omar was fantastic; I rarely use customer service. However, your team is always proactive, informed, and efficient whenever I need it.
Omar is a true ⭐️!
We are extremely proud of him and of our entire team. We will make sure to share your kind words with everyone. Thank you so much for taking the time to share your story with us. 🙏
The support team were very helpful and patient with my queries. Although they were unable to help with my problem, it was quickly referred to a technical team member.
Thanks so much for your awesome review, Aussie Team! 🤩
We're thrilled to hear that our Support team was helpful and patient with your queries. We always strive to provide top-notch assistance to our customers, so it's great to know that we hit the mark with you. ⭐️
Customer support was top-notch! They gave solutions to the problems we're experiencing. Keep up the amazing job!
So thrilled to hear that you had such a lovely experience with us, Team! 💜 We'll surely keep up the good work and become even better! 🙏
Fast and accurate and very user-friendly. What more can you wish for? At a very democratic price also!
We simply couldn't agree more, Robi! ⭐️ We're always keen to innovate our service to meet our customers' needs. Thank you for this excellent summary of our daily goals. 🙏
Quick to identify an issue we recently had and implement a fix! Their hardwork, dedication and efficiency is appreciated
Making us proud here, Team. We're truly glad to hear that you've had a great experience and we surely look forward to keep providing you with the highest-quality service in the future. Thank you for your kind words! 🙏