Centralize customer requests
Facebook, Instagram, Emails, live chat, SMS, and even calls: stop switching all day long and solve all customer requests from one place.
Reduce response time by 43%
Use pre-made templates that include customer data like shipping and order details to address any question in 2 clicks.
Automate 40% of your support
Stop losing time by responding to recurring request and let Gorgias answers questions like "Where is my order" with a personalized message.
About Gorgias ‑ Live Chat & Helpdesk
The Best Customer Service and Live Chat Help desk For Shopify And Shopify Plus
Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.
As opposed to solutions like Zendesk or Freshdesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.
Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk!
Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.
Provide Customer Service On Every CRM Channel
- Manage conversations from email, live chat, phone, and social in one helpdesk
- See the full customer live chat and message history across different channels in one view
- Support for multiple stores
Cut Customer Support Time In Half
- Respond instantly with live chat
- See customer support details and orders right next to the ticket
- Respond in one click using pre-made templates
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
Eliminate Ticket Backlog
- Set up automated responses & bot to common tickets like “where’s my order?”
- Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’
Increase Conversions And Revenue
- Live Chat with customers currently on your store
- See which pages they're on and their purchase history
- Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay
Do More Than Reply
- Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
- Perform actions like awarding loyalty points without leaving the chat
- Cancel, refund, or duplicate orders with a click from inside Gorgias
Easy to install
Gorgias is compatible with both Shopify configurations: Traditional and Headless Commerce (Custom Storefronts).
See the app in action
Explore how the app works in an example store.View example store
Pricing 7-day free trial
or $50/month billed at $600 once per year
$25 per each additional 100 tickets
or $250/month billed at $3,000 once per year
$23 per each additional 100 tickets
or $625/month billed at $7,500 once per year
$14 per each additional 100 tickets
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
The easiest way to have all the interactions with our customers from different platforms in one place, easy to use, very friendly app and the best part is that you can keep track of the communication with them efficiently and fast
The Glamorous You
I am very satisfied with Gorgias. It helps me take care of all aspects of my business in one place which saves a lot of time and energy. I am also very happy with the support team. I got very quick and effective help when I needed it.
The only aspect I am not so excited about is the price, I would be happier with a lower price.
Gorgias is not perfect, but it is very good. Their connection with Shopify itself is stellar, and that enables some great QoL features in the app and access to some unique metrics. It's occasionally slow and clunky, and there are limitations (especially with regards to live chat) in customizability. This is often frustrating, but the core product is so good that I'm willing to cut my losses on some of these auxiliary features. I would definitely recommend Gorgias, but just know it isn't perfect.