Gorgias

Gorgias

Pricing
From $10/month. Free trial available.
Highlights
Popular with businesses in United States
Works with the latest themes
Rating
4.4 (698)
Developer
Gorgias Inc.

Create 5-star customer experiences, one conversation at a time.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy. more
  • Omnichannel: Unify email, chat, voice, TikTok, Instagram & more in one inbox
  • Order management: Edit, refund, duplicate, and cancel orders on Gorgias directly
  • Fast responses: Resolve questions promptly using AI-powered ticket management
  • Data-driven: Learn how your support team generates sales with Revenue Statistics
  • Offer 24/7 support: Answer FAQs with a Help Center, chat & website campaigns
Highlights
Popular with businesses in United States
Works with the latest themes

Launched

March 1, 2017

Languages

English

Categories

Works with

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Pricing

Starter plan

$10 / month

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

7-day free trial

Basic plan

$60 / month

or $600/year and save 17%

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

7-day free trial

Pro plan

$360 / month

or $3,600/year and save 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7-day free trial

Advanced plan

$900 / month

or $9,000/year and save 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7-day free trial

Starter plan

$10 / month

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

7-day free trial

Basic plan

$60 / month

or $600/year and save 17%

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

7-day free trial

Pro plan

$360 / month

or $3,600/year and save 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7-day free trial

Advanced plan

$900 / month

or $9,000/year and save 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (698)

Overall rating
4.4
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this comprehensive helpdesk platform for its seamless Shopify integration, user-friendly interface, and customizable features. It's praised for handling changes in ticket volume and support team size efficiently. Key features include intuitive automations, macros, and merging capabilities that enhance customer support and internal workflows. Merchants also value the real-time feedback on support performance and the opportunity to suggest improvements. The customer service is commended for quick responses and helpful tips. The app's native VOIP solution that integrates SMS cleanly is also appreciated, showing its commitment to evolving customer support needs.

June 13, 2024

Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.

Tulipanes Chile
Chile
Over 3 years using the app
Gorgias Inc. replied June 17, 2024

Dear Tulipanes Chile Team,

We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏

May 21, 2024

Great support from Emilija, super friendly and so helpful!

Absolutely always feel supported by Gorgias

CafePod
United Kingdom
Almost 4 years using the app
Gorgias Inc. replied May 23, 2024

Hi, CafePod Family!

Our Emilija is a true 🌟, and we couldn't be happier to know that she provided you with great support and that you always feel supported by Gorgias. Our team works hard to ensure a friendly and helpful experience for our customers, and it's wonderful to know we are meeting that goal for you.

If you ever need further assistance, we'll be just one message away. 🙏

May 20, 2024

If you are a by the hour worker who never leaves their desktop computer then maybe its a decent app but if you are on the go and work virtually from your phone at times then it is the absolute worst, the app has a 1.7 star rating in the apple store's website. Good if you never use a tablet of phone, stay away from if you plan to use the mobile version. I complained about it multiple times and they did nothing, the app got worse when I upgraded my phone.

Rouge Care
Canada
About 3 years using the app
Gorgias Inc. replied May 22, 2024

Hello, Rouge Care Team.

Thank you for sharing your feedback with us. We sincerely regret to know about the inconvenience you've experienced with our mobile app. We fully understand how important it is for our app to function seamlessly, especially for users who work on the go.

We take your concerns seriously and are committed to improving the mobile experience. We’d also like to assure you that we are actively working on updates to address the issues you've mentioned. Please rest assured that our Development Team is actively working on updates and improvements to ensure a better user experience.

We're truly grateful for your patience and understanding, and for giving us the opportunity to improve. We hope to regain your trust and provide an app experience that meets your needs.

Support

Gorgias Inc. can answer any questions you have about Gorgias.

Developer

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

More apps like this

4.6 out of 5 stars 1868 total reviews Free plan available
Customer service with Live Chat, Chat bot, Helpdesk, Messenger
5.0 out of 5 stars 237 total reviews Free plan available
Live chat app. Live chat helpdesk inbox for customer support
4.9 out of 5 stars 740 total reviews Free plan available
Omnichannel support with Help Center,FAQ,across FB,Ins,WhatsAp

Want to add an app?

Try Shopify free for 3 days