Reviews (590)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer support, notably from agents like Amber, Alisa, and Victor. It integrates smoothly with platforms like Shopify and WooCommerce, enhancing store management and order fulfillment. The app is user-friendly, offering efficient product sourcing and reliable shipping, which boosts customer satisfaction. Merchants appreciate the wide range of quality products at competitive prices, custom packaging options, and the dedicated personal agents that help streamline business processes.

November 23, 2023

HyperSKU has helped me a lot with my dropshipping journey! The fast shipping, big choice of sourcing products, and great prices are some of the great stuff that they offered me when I started up. Highly recommend!

Cozy Dragon
Bulgaria
3 months using the app
etailerhub replied February 20, 2024

Hi Cozy Dragon,

Absolutely delighted to hear your positive feedback! Thank you for taking the time to share your experience with us. We're committed to providing excellent service and are thrilled that we could meet your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future.

If you ever need assistance, don't hesitate to reach out. Thanks again for choosing us!

HyperSKU Team

April 10, 2024

I'm very happy with the app and the communication. The support answers fast and the automation works perfect. 10/10!

COOZY
Germany
4 months using the app
etailerhub replied May 30, 2024

Hi COOZY,

We're happy to hear you're very happy with the app, communication, and fast support response! A perfect 10/10 rating is fantastic feedback.

At HyperSKU, we strive for a seamless user experience through our app and exceptional support. We appreciate you recognizing the effectiveness of our automation.

Best Regards,
HyperSKU Team

September 2, 2024

Very good Support, Help me with my problem in minutes.
Thank you HYperSku

Lina-Fashion
Germany
etailerhub replied September 6, 2024

Hi there,

Thank you for your kind words! We're glad to hear that our support team was able to help you quickly. If you ever need further assistance, we're always here for you!

Best regards,
HyperSKU team

May 7, 2024

Honestly great service, what i appreciate the most is the smoothness of the communication. Thanks for existing.

DEROL
United Kingdom
About 1 month using the app
etailerhub replied May 22, 2024

Hi DEROL,

Thank you for your review! We appreciate you recognizing the smoothness of our communication – it's a key focus for us. We're glad you appreciate it!

"Thanks for existing" – that's a wonderful compliment! We're happy to be a valuable resource for your business.

Best Regards,
HyperSKU Team

February 16, 2024

I'd love to give 5 stars, but if I am being completely transparent, I just can't do that. The service, response time, helpful information and communication...everything on the top level about Hypersku is truly phenomenal. The staff are professional, polite, and always try to go above and beyond.

5/5 for customer service and communication. Benson is fantastic!

So what is lacking? Well...the backend stuff that is unfortunately really significant for the bottom line of a business.

I tried selling these neat glasses--bad idea, do not recommend glasses of any kind, btw--and the shipping was simply outrageous. 7x more expensive than the PRODUCT. This is a huge problem! For that price, you'd think at least the shipping times would be better than say, Ali or Temu or something. No, still a month. In other words...why choose here when you could go literally anywhere else, including Amazon, and get a much better deal? And then rose bears. Bears themselves, no issues, great price. But with a nice box? Extreme shipping cost due to the size. Same response as above: why go through Hypersku for that? Not worth it. You wouldn't be making money through that; you'd probably be losing.

For some things, Hypersku is great with shipping, but again, the times in general are not good from my experience. You might have a better experience. Shipping costs and times vary per product.

For me, and I think this is important to note, my experience with dropshipping across the board--with Ali, eBay, Amazon, and Hypersku--was so negative I absolutely won't touch it again for a VERY long time. I have broken products, people wanting refunds, people not getting their stuff...totally not worth it. There are many people who do make profit and a very good profit....I just wasn't one of those people. So take this review with a grain of salt in the sense of dropshipping not being my forte!

Faith Love Fam
United States
4 months using the app
etailerhub replied February 20, 2024

Dear Faith Love Fam,

Thank you for taking the time to share your feedback with us. We appreciate your honesty and your recognition of Benson's dedication to providing excellent customer service.

We understand your concerns regarding the shipping costs associated with certain products, particularly the glasses and rose bears. Please accept our apologies for any inconvenience this may have caused.

Upon investigation into your specific case, we found that the glasses product you mentioned requires shipment through a specialized shipping line, which does incur relatively higher costs due to the nature of the product. However, we acknowledge your feedback and are actively exploring alternative shipping solutions or recommending other product options that may better suit your needs and budget.

Your experience with dropshipping is valuable feedback, and we're sorry to hear that it hasn't met your expectations. We're continuously working to improve our services and streamline the shipping process to provide better value to our customers.

Thank you for your patience and understanding. Should you have any further questions or concerns, please don't hesitate to reach out to Benson or our support team. We're here to assist you in any way we can.

Best Regards,
HyperSKU Team

March 25, 2024

the app is really good, good support and kept very simple so that everyone understands it, thank you for giving us the opportunity to use this app for free! <3

MyNuggy
Germany
5 months using the app
etailerhub replied March 26, 2024

Hi MyNuggy,

Thank you so much for your glowing review! 🌟 We're delighted to hear that you're enjoying HyperSKU and finding it to be a valuable asset for your dropshipping business.

We're committed to keeping HyperSKU simple and user-friendly for everyone, and we're thrilled that you appreciate our efforts.

If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help!

Best Regards,
HyperSKU Team

April 7, 2024

Great for dropshipping, Jayden was super responsive and helpful. Would recommend to anyone getting started.

Hydrovi
United Kingdom
About 2 months using the app
etailerhub replied May 30, 2024

Hi Hydrovi,

Thank you for your review! We're happy to hear Jayden's responsiveness and helpfulness were valuable as you get started with dropshipping.

We value your feedback and welcome you to reach out if you have any suggestions for improvement.

Best Regards,
HyperSKU Team

December 19, 2023

Super friendly and answer you very quickly. Highly recommended, I had only good experiences!

PureGlows
Switzerland
12 months using the app
etailerhub replied January 9, 2024

Hi PureGlows,

Thank you so much for your kind words! We're delighted to know that you've had a positive experience with HyperSKU.

Your satisfaction is our priority, and we're committed to delivering top-notch service. If you ever have more feedback or need assistance, don't hesitate to reach out. We appreciate your trust in us!

Best Regards,
HyperSKU Team

April 4, 2024

I like to work with HyperSKU. I get quick support and answers for all my questions. I can highly recommend it.

JustStark
Germany
4 months using the app
etailerhub replied May 30, 2024

Hi JustStark,

Thank you for your review and for recommending HyperSKU! We're committed to providing quick support and answers to all your questions. We appreciate your feedback and welcome you to reach out if you have any suggestions for improvement.

Best Regards,
HyperSKU Team

Edited December 20, 2023

Since the beginning, every interaction with the Hypersku team has been excellent and the support is very great. I can recommend it to everyone!!

glovo
Germany
5 months using the app
etailerhub replied January 18, 2024

Dear glovo,

Thank you for taking the time to share your positive experience with HyperSKU. We're thrilled to learn that our services have met your expectations.

Should you ever need support or have additional insights to share, feel free to get in touch. Your satisfaction is our motivation, and we appreciate your trust in HyperSKU.

Warm Regards,
HyperSKU Team