HyperSKU ‑ PRO Dropshipping , 315 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants commend this app for its seamless integration with Shopify and WooCommerce, user-friendly interface, and efficient automation tools. They appreciate the wide range of quality products, competitive pricing, fast shipping, and customization options for product packaging. The transparent pricing, exceptional customer service, and easy order management are also highly valued. The app's support system is praised for its quick response and problem-solving capabilities, and the reliable supplier network ensures swift order fulfillment. The app's logistics speed and ability to streamline the dropshipping process are also highly regarded.
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I have really enjoyed my services with hypersku. Levin my sourcing associate agent has been tremendously helpful, available, responsive and even encouraging. I am still new to hypersku and will provide more feedback once everything progresses. Until then I am satisfied with the services I have been receiving.
We have the best customers! 🎉 Thanks so much for your support of us; it's thanks to you that we're able to continue offering excellent services and help your business grow! 💙
Thank you again for your recognition and trust!
We will try our best to bring you high-standard services as usual.
This is a great app over oblero if you dont see a product you want to sell, you can source it with your own personal agent. I also recieve less shipping time complaints from my customers.
Hello there, CometSplash; great thanks for spending your valuable time to leave us the review! We really appreciate that.
HyperSKU is always trying to bring our ultimate dropshipping solutions for global sellers to grow their business.
Thank you again for your recognition and trust!
We will try our best to bring you high-standard services as usual.
WOW! What a life saver, we went from angry customers not knowing when their order is going to arrive and now all our customers are happy! Hypersku provided many great things such as, fast shipping, tracking numbers, cheaper product prices and even private labeling! WOW thanks guys
Hello Goose Plushies, your kind words are much appreciated! So glad to hear that you enjoyed using our app and received the help you needed to grow your business. Your satisfaction is our motivation. Don't hesitate to drop us any questions or inquiries. We love to help!
Have a lovely day and looking forward to serving you again. - Victoria from HyperSKU
J'ai cherché une app comme celle ci depuis longtemps, vraiment ravie de l'avoir trouvé, Service tres satisfaisant, envoi rapide et leur transparence est vraiment leur point fort. Ce sont des bosseurs, ils travaillaient pendant le nouvel an chinois, puis durant l'épidémie de corona virus. L'app en general est vraiment pratique. Kud
Very supportive tool to find high quality products from manufactures in china. Also the tool is very easy to use, dropship and track inventory. The shipping times are great (6-8 days) for europe at great prices as well. Levin from there team has been extremely helpful to get our business running
Hello there Anna! Thanks for your recognition and trust. HyperSKU is professional in help global dropshippers to grow their business , with our experiences in dropshipping from China, we believe that we can make your business better together!
Thank you so much for the review and rating, have a great one!
Highly Recommended, 24/7 Customer support + Fast shipping! i am 100% satisfied! Thanks to Dina for helping me out!
Responsive and communicative. At first had some struggles and growing pains but amazing service. Very responsive. Very helpful. Help find and source anything you need as well as customizing products. You name it. Shipping is also done deceptively quickly, which is very crucial and keeps customers happy. Jiana is my Agent and she is working hard and doing her best.
Ever since Jiana is not personally involved anymore things have slowed down considerably. Wrong shipping costs and wrong shipping weight and wrong item sourcing. An extra wait time of 1-2 weeks for orders because of sloppy work means that I cannot recommend this to anyone.
Edit: no variants mapping and severely unfreindly and unhelpful service.
Hi Soul Snatch Store, we appreciate your updated feedback! Our team will look into your case and your assigned agent will also reach out to you immediately. Please kindly share more details and we will try our best to find a better solution to suit your needs. Hope you have a lovely day. Thank you for your time! - Victoria from HyperSKU
Great App, not only support fulfill orders in batch, also accepts Payoneer and credit card as payment methods. Highly recommend!
PURE SCAM - READ
If you expect that they have a fair return policy for any defective item that you purchase from them, you are very WRONG. They only offer 5 days! to request a refund after the delivery day. And even worse, after you make the refund request, they only give you 2 days in order you provide evidence (a picture) of the defective item.
Good luck contacting your client and asking him/her for a picture of the defective product in just 2 days. 90% of the clients will contact you about a defective item after this ABUSIVE deadline. Imagine that you cannot claim a legit refund for a defective $35 product just because your client did not contact you in 5 days. What a joke.
-- Read their return policy! --
How to Request Refund or Reshipment
Sellers must send the refund or reshipment request within 5 days of the order marked as delivered according to tracking code.
HyperSKU will check your request and will issue refund or arrange reshipment, if the proofs are valid. During the process, HyperSKU might ask for more information and seller should provide it within two business days.
Hi Gadbe, I'm sorry to hear what you've experienced with refund/reshipment. We suggest you set up a reasonable customer service policy with customers so to avoid abuse. If your customer could provide valid proof within 5 days, or even within 7 days (count in the 2 extra days after we heard from you the first time), we are happy to offer you return or reshipment. Wish you best of success!-Annabel from HyperSKU
Worst app ever !! bad customer service !! processing time is so slow !! shipping never arrive in time ! orders got cancelled always ! if you want to ruin your business download it !
Ciao area043™,
Thank you for taking the time to leave us your review. We're sorry to hear that you were unsatisfied with our processing and shipping time, and we apologize for any inconvenience this may have caused.
We take all feedback seriously and have already taken steps to address your concerns. Our processing time has been shortened to just 2 days, and our warehouse now operates 6 days a week to ensure your orders are shipped as quickly as possible. We also offer exclusive aftersales service to support orders with a shipping time of over 30 days, and if your order ever falls outside of these shipping times, you'll be eligible for a full refund. You can find more information on our return policy here: https://support.hypersku.com/en/articles/6765770-hypersku-return-policy-can-i-refund-reship-or-return-hypersku-orders.
We're committed to improving our system and services, and your feedback will help us to do just that. We appreciate your business and hope to have the opportunity to serve you again in the future. In the meantime, we wish you all the best with your business journey!
Have a lovely day : )
Victoria From HyperSKU