Reviews (88)
Refine
-
By rating
Easy installation. On-Boarding is very simple and were able to get partners set up very fast.
Thank you, Flag & Anthem team! Happy to hear that you were able to set up your partners quickly. Looking forward to seeing your program scale with us!
Extremely easy to install and they have a best in class support team to get it stood up and answer any questions along the way. We have used several affiliate platforms over the last couple decades and Impact is the most impressive out of them all.
We're thrilled to hear you're enjoying your experience, Melinda Maria Jewelry! Thank you for the kind words about our support team.
Biggest and best affiliate platform available for businesses serious about opening up a new marketing and traffic channel for their Shopify store. Extremely user-friendly compared to other affiliate software and the Shopify setup was a breeze. 10s of affiliates applied to join our program on day 1 of going live.
Thank you, Nutricost team! Happy to hear that our platform has been easy for you to use.
Just getting started on Impact.com but the platform is very easy to use and the set up process has been very simple. I believe we will be able to achieve a lot of success utilizing this application.
Thank you, GOLO team! Can't wait to see you scale your partner program with us.
Impact is really user-friendly, and the help documents they provide are a great resource! I've learned so much about Impact and affiliate marketing in general thanks to these resources.
Their support teams have been great (shout out to Taryn for all the help as we've been onboarding) and have been a huge help in getting us ready to launch.
We're happy to have you onboard, Retrospekt team! Thanks for shouting out Taryn and our Support teams :)
Impact has proven to be a very user-friendly affiliate platform. It integrates seamlessly with Shopify. The onboarding process was smooth, and their responsive support team helped us get up and running quickly.
Thanks for your review, The Citizenry team! We're so happy to have you onboard and are looking forward to growing your program together.
Overpriced. They lock you into 12 month contracts. Low quality affiliates in their marketplace. We started getting fraudulent orders for the first time in 6 years after signing up. I think if you're a large brand simply looking for a way to manage your existing affiliate payments, this would be adequate software, but you could certainly find a cheaper alternative on the Shopify app store if that's all you wanted. If you're looking to drive actual revenue from their affiliate partners, look elsewhere. So far this has been a huge loss of ROI for us. Wish we could cancel but they won't let us. We are not at all happy and they are forcing us to pay for this for another 9 months. Clearly a company that cares more about it's own bottom line than any customer satisfaction. Find an alternative.
I can see that affiliates are not happy with the app based on Trustpilot reviews . Let me share advertisers' perspective.
They use covert fees that advertisers must pay for slot fees with publishers, which is basically a legal way of taking money from your account for literally nothing. When an advertiser gets 10 contracts a day from so called publishers they allocate 1000s of dollars to the publishers and get nothing in return. Stay away. I was foolish enough not to check the billing for over 6 months. This guys will drain your account . I only got 3 sales in this time and paid them 10x of the revenuer received from these orders.
Thanks for taking the time to leave a review, Gear UP Prepper. We understand how unexpected fees can be frustrating and apologize for your negative experience with us. We value your feedback and want to ensure a positive experience with impact.com moving forward.
impact.com will only ever charge fees that are explicitly agreed upon by the brand and will never allocate money to publishers without the brand's consent. From our review of your account, it appears this may be related to a publisher's fee structure in a contract that you signed with them.
To help resolve this further, we'd be happy to review the contract with you, as well as our partner recommendation and contract tools to resolve any questions. Additionally, we can offer guidance on how to best engage the publisher to address your concerns and avoid similar situations in the future. Please feel free to reach out by email or reengage with our Support team over live chat.
The onboarding team is amazing and everything about this platform is easy to use and navigate compared to other affiliate platforms I have used in the past. Can't wait to get my affiliate program started!
Thanks, Cherri team! We can't wait to see your affiliate program grow with us.
Had a great onboarding experience. Tech was great - they couldn't do enough for me. Excited to see how we do with Impact!
Thanks for your review, Mikra! Excited to see your program scale with us.