Reviews (124)

Overall rating
4.4
Counts per rating level
  • 78% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and user-friendly interface, ideal for both small and large businesses. It simplifies managing affiliate programs and offers robust features and detailed reporting to optimize marketing strategies. The onboarding process is effective, and customer service is responsive and helpful, enhancing affiliate program management.

October 15, 2024

Just getting started on Impact.com but the platform is very easy to use and the set up process has been very simple. I believe we will be able to achieve a lot of success utilizing this application.

GOLO
United States
14 days using the app
impact.com replied October 17, 2024

Thank you, GOLO team! Can't wait to see you scale your partner program with us.

October 28, 2024

Great software and top notch support. We had a hiccup in setup and they got it solved quickly and thoroughly. Excited to see where we can take this relationship.

Stag Shop
Canada
4 days using the app
impact.com replied November 8, 2024

Thank you, Stag Shop! Excited to see your program scale with us.

October 9, 2024

Impact is really user-friendly, and the help documents they provide are a great resource! I've learned so much about Impact and affiliate marketing in general thanks to these resources.

Their support teams have been great (shout out to Taryn for all the help as we've been onboarding) and have been a huge help in getting us ready to launch.

Retrospekt
United States
15 days using the app
impact.com replied October 15, 2024

We're happy to have you onboard, Retrospekt team! Thanks for shouting out Taryn and our Support teams :)

October 9, 2024

Overpriced. They lock you into 12 month contracts. Low quality affiliates in their marketplace. We started getting fraudulent orders for the first time in 6 years after signing up. I think if you're a large brand simply looking for a way to manage your existing affiliate payments, this would be adequate software, but you could certainly find a cheaper alternative on the Shopify app store if that's all you wanted. If you're looking to drive actual revenue from their affiliate partners, look elsewhere. So far this has been a huge loss of ROI for us. Wish we could cancel but they won't let us. We are not at all happy and they are forcing us to pay for this for another 9 months. Clearly a company that cares more about it's own bottom line than any customer satisfaction. Find an alternative.

Otiem
Canada
5 months using the app
impact.com replied October 30, 2024

Hi Otiem Team! Thank you for flagging this to us. Our team reached out to you directly to schedule time to review this feedback. Low quality affiliates and fraudulent orders are not the expected experience on our platform, and we understand why that could cause frustration with the length of your contract. Fraud is something that we take very seriously, and we'd like to review these affiliates and orders in detail with you.

To clarify our contract lengths - impact.com offers a month-to-month option for our Starter Edition, starting at $30/month for Shopify merchants. Our Essential and Pro tiers do come with 12-month contracts, and we do our best to be as transparent as possible about those terms during our sales process.

October 22, 2024

Setup was quite easy and fast. Till now everything works perfect

Vape Juice Depot
United States
8 days using the app
impact.com replied October 23, 2024

Thank you for the positive feedback! Excited to have you onboard with us.

October 30, 2024

Super easy to set up and use...basically turn-key integration with the best affiliate program out there. Great customer service too!

Brook Evans
United States
About 17 hours using the app
impact.com replied November 8, 2024

Thanks, Brook Evans team! Happy to hear that our integration was easy to implement.

October 24, 2024

Impact.com provided us with outstanding service. The onboarding process was easy and the representative is extremely responsive and helpful

Seville Classics
United States
24 days using the app
impact.com replied October 28, 2024

Thank you, Seville Classics team! Excited to have you onboard.

September 20, 2024

Extremely easy to install and they have a best in class support team to get it stood up and answer any questions along the way. We have used several affiliate platforms over the last couple decades and Impact is the most impressive out of them all.

Melinda Maria Jewelry
United States
6 months using the app
impact.com replied September 23, 2024

We're thrilled to hear you're enjoying your experience, Melinda Maria Jewelry! Thank you for the kind words about our support team.

September 16, 2024

Easy installation. On-Boarding is very simple and were able to get partners set up very fast.

Flag & Anthem
United States
About 3 years using the app
impact.com replied September 17, 2024

Thank you, Flag & Anthem team! Happy to hear that you were able to set up your partners quickly. Looking forward to seeing your program scale with us!

September 19, 2024

Biggest and best affiliate platform available for businesses serious about opening up a new marketing and traffic channel for their Shopify store. Extremely user-friendly compared to other affiliate software and the Shopify setup was a breeze. 10s of affiliates applied to join our program on day 1 of going live.

Nutricost
United States
23 days using the app
impact.com replied September 20, 2024

Thank you, Nutricost team! Happy to hear that our platform has been easy for you to use.