Reviews (116)

Overall rating
4.5
Counts per rating level
  • 78% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its easy setup and seamless Shopify integration. They appreciate the user-friendly interface, effective onboarding, and responsive support team. The platform is noted for its comprehensive tools that manage and track affiliate performance, leading to growth in affiliate networks with diverse, high-quality publishers. Merchants highlight the robust functionality and responsive customer service as key benefits.

October 24, 2024

Impact.com provided us with outstanding service. The onboarding process was easy and the representative is extremely responsive and helpful

Seville Classics
United States
24 days using the app
impact.com replied October 28, 2024

Thank you, Seville Classics team! Excited to have you onboard.

September 16, 2024

Easy installation. On-Boarding is very simple and were able to get partners set up very fast.

Flag & Anthem
United States
About 3 years using the app
impact.com replied September 17, 2024

Thank you, Flag & Anthem team! Happy to hear that you were able to set up your partners quickly. Looking forward to seeing your program scale with us!

September 19, 2024

Biggest and best affiliate platform available for businesses serious about opening up a new marketing and traffic channel for their Shopify store. Extremely user-friendly compared to other affiliate software and the Shopify setup was a breeze. 10s of affiliates applied to join our program on day 1 of going live.

Nutricost
United States
23 days using the app
impact.com replied September 20, 2024

Thank you, Nutricost team! Happy to hear that our platform has been easy for you to use.

October 2, 2024

The onboarding team is amazing and everything about this platform is easy to use and navigate compared to other affiliate platforms I have used in the past. Can't wait to get my affiliate program started!

Cherri
United States
8 days using the app
impact.com replied October 3, 2024

Thanks, Cherri team! We can't wait to see your affiliate program grow with us.

September 23, 2024

Had a great onboarding experience. Tech was great - they couldn't do enough for me. Excited to see how we do with Impact!

Mikra
United States
27 days using the app
impact.com replied September 25, 2024

Thanks for your review, Mikra! Excited to see your program scale with us.

September 13, 2024

Impact has proven to be a very user-friendly affiliate platform. It integrates seamlessly with Shopify. The onboarding process was smooth, and their responsive support team helped us get up and running quickly.

The Citizenry
United States
24 days using the app
impact.com replied September 16, 2024

Thanks for your review, The Citizenry team! We're so happy to have you onboard and are looking forward to growing your program together.

September 25, 2024

Impact and their team ensured a smooth integration for our company, getting us up and running within just a few days. Their expertise in the affiliate marketing space will provide exponential growth for our company.

Contours Rx
United States
8 days using the app
impact.com replied September 27, 2024

Thank you, Contours Rx! Great to hear you that had a quick onboarding, and excited to see you grow with us.

September 27, 2024

From start to finish this was efficient and easy. Monique and her team we're there when needed and super professional. Set up and the education portal is well organized and easy to understand. Highly recommend.

sorse
United States
2 days using the app
impact.com replied October 2, 2024

Thanks, Sorse team! We think that Monique is great too, and so happy to hear that you're using our PXA courses!

September 16, 2024

Just finished onboarding process and am thus far pleased with how efficient and easy it is to connect to Shopify!! A big plus for small business owners who do not have a in-house tech team. Taryn was my onboarding specialist and she was lovely to speak with as well.

Embrace Maternity
Canada
12 days using the app
impact.com replied September 17, 2024

Thank you, Embrace Maternity team! So happy to hear how easy it was to connect Impact with your Shopify store, and we appreciate you shouting out Taryn - we think she's great too :).

September 2, 2024

I can see that affiliates are not happy with the app based on Trustpilot reviews . Let me share advertisers' perspective.
They use covert fees that advertisers must pay for slot fees with publishers, which is basically a legal way of taking money from your account for literally nothing. When an advertiser gets 10 contracts a day from so called publishers they allocate 1000s of dollars to the publishers and get nothing in return. Stay away. I was foolish enough not to check the billing for over 6 months. This guys will drain your account . I only got 3 sales in this time and paid them 10x of the revenuer received from these orders.

Gear UP Prepper
Canada
7 months using the app
impact.com replied September 9, 2024

Thanks for taking the time to leave a review, Gear UP Prepper. We understand how unexpected fees can be frustrating and apologize for your negative experience with us. We value your feedback and want to ensure a positive experience with impact.com moving forward.

impact.com will only ever charge fees that are explicitly agreed upon by the brand and will never allocate money to publishers without the brand's consent. From our review of your account, it appears this may be related to a publisher's fee structure in a contract that you signed with them.

To help resolve this further, we'd be happy to review the contract with you, as well as our partner recommendation and contract tools to resolve any questions. Additionally, we can offer guidance on how to best engage the publisher to address your concerns and avoid similar situations in the future. Please feel free to reach out by email or reengage with our Support team over live chat.