Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing sales and average order value through tailored offers. Its user-friendly interface, customization features, and unique tools like autopilot for upselling, A/B testing, and design options are highly praised. The customer support team is commended for their exceptional service. The app's seamless integration with various themes and Shopify's system is also valued. Some merchants have successfully sold long-stagnant products using this app.

July 30, 2023

I wanted to take a moment to share my positive experience with your app and express my gratitude for the excellent support provided by Lasandra. The In Cart Upsell & Cross Sell app has been a game-changer for my Shopify store, and I have seen a significant increase in sales since implementing it.
The app is easy to use, and the features are customizable, allowing me to create tailored offers that resonate with my customers. The ability to show upsells, cross-sells, and time-sensitive offers within the cart drawer and on the full cart page has been a game-changer for my business.
I also want to thank Lasandra for her exceptional support. She was quick to reply, thorough, and even offered to help integrate and build out the offers. Her assistance was invaluable, and I appreciate her dedication to ensuring that my experience with the app was seamless.
Overall, I highly recommend the In Cart Upsell & Cross Sell app to any Shopify store owner looking to increase their sales and revenue. Thank you for providing such an excellent product and support.

Foldin
United Kingdom
About 9 hours using the app
In Cart Upsell replied August 1, 2023

Hi there Foldin,

First of all, thank you for taking the time to submit this wonderful review. We are so happy that Lasandra was able to quickly assist you and help you through your desired results. It is fantastic to know that In Cart Upsell & Cross Sell is generating the sales you want for your store and that it is easy for you to use, customize, and tailor your offerings. Thank you for your support!

Stephanie & the Customer Support Team

November 12, 2022

Lasandra helped me with everything from start to finish, didnt have to do anything myself, just told her what i want and she designed it exactly even custom made to fit my theme. Super great custom service!

Snuttefanten
Sweden
3 months using the app
In Cart Upsell replied November 14, 2022

Hello to our friends at Snuttefanten

Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Lasandra was responsive and helpful. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The In Cart Upsell & Cross Sell Support Team

July 19, 2023

I recommend this app. It's the first time i'm using it and had some difficulties to parameter my offer.
Support team was very efficient and Denis guided me to find a solution. In a couple of minutes everything is working well.
App is easy to use and fast to manage (create offers etc.)
I particularly appreciate many triggers so I will be able to custom offer for every product.

Venicci
France
About 1 month using the app
In Cart Upsell replied July 20, 2023

Hi there Venicci,

Thank you so much for your glowing review. It is great to hear that Denis was able to efficiently guide you through your desired custom offers. Your store and products look great! We are happy that In Cart Upsell can boost your sales.

Stephanie & the Customer Support Team

March 8, 2023

Initially I couldn't get the subscription to be confirmed, but having changed to Google Chrome this solved the issue. The set up wizard didn't work either, HOWEVER once I went onto the live chat, I spoke to the wonderful Lasandra, who did the whole set up for me. Really quick and efficient and very helpful. She dealt with all my questions swiftly, and within 20min all my in cart offers were up and running. As the set up is now done for me, I can easily go into the app and make any required changes myself. So for now, good app. Look forward to seeing its results over coming weeks.

Eco-Homemaker
United Kingdom
6 days using the app
In Cart Upsell replied March 9, 2023

Hi Eco-Homemaker,

Thank you for taking the time to leave us such a thoughtful review. We're sorry to hear that you experienced some trouble with the setup wizard; we are rolling out some updates which should make that process much easier moving forward.

We are particularly happy to hear that you had such a great experience with our support team. Lasandra is a rockstar, and we're absolutely thrilled to read such positive feedback about your interaction with her!

Please do not hesitate to reach out to our team with any questions/concerns/needs!

Tanu & The In Cart Upsell & Cross Sell Support Team

Edited March 1, 2023

High would highly recommend this app to anyone, We have tested a few similar apps and this one looks the best and performs the best.

Also there customer support is excellent ( Denis) and they reply pretty quickly and will help with and issues or custom requirements.

We haven't used this long but we are pretty sure that it will help with conversion! Keep up the good work!

PrettyBébé Boutique
United Kingdom
21 days using the app
In Cart Upsell replied March 1, 2023

Hello to our friends at PrettyBébé Boutique

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the In Cart Upsell & Cross Sell Support Team

Edited November 8, 2022

I just started using this app last week, so I can't yet speak to its efficacy at upselling, but I have been VERY IMPRESSED with the customer service via the app's chat service -- Lasandra was so helpful refining the way my upsell appears. When I was asking for nit-picky things, she dove right in and created some custom CSS to do what I wanted. She stuck with me until I was 100% satisfied, even working with me on small tweaks over the course of a few days. I have not experienced high-quality, dedicated customer service like this in a long time. I look forward to seeing how the app performs!

Erin Thompson Studio
United States
About 2 months using the app
In Cart Upsell replied November 3, 2022

Hello to our friends at Erin Thompson Studio

Thanks for sharing your review with us and the community. We're thrilled to learn that Lasandra was able to provide you with excellent support. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The In Cart Upsell & Cross Sell Support Team

February 17, 2023

Exactly what we were looking for! Super easy to set up the offers and the support team is incredible! We were having some trouble getting the pop up to show in our cart and the team was able to help us same day. Highly recommend!

Brightech
United States
1 day using the app
In Cart Upsell replied February 20, 2023

Hello to our friends at Brightech
Thanks for sharing your review with the community and us. We're thrilled to learn that our support team was able to provide you with excellent support. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The In Cart Upsell & Cross Sell Support Team

July 21, 2023

We needed a very specific solution for a cart pop-up. This app works perfectly and even lets us run A/B tests on different messages/buttons. Very intuitive and easy to set up. When I needed something a bit specific Lasandra was extradinary in her speed of response and efficiency in getting it done for me. A clean "5 star" rating!!!

Omius Inc.
United States
2 days using the app
In Cart Upsell replied July 24, 2023

Hello Omius Inc.

Thank you for the glowing 5-star review. We are happy that Lasandra could quickly take care of your needs! It is excellent that In Cart Upsell & CrossSell works perfectly for your store.

Stephanie and the Customer Support Team

May 10, 2023

The Cart Upsell & Crosssell App is just great and does exactly what it should: adding product upsell to add quickly to the cart to an existing product page or cart page. The customer service is just outstanding. Denis and Lasandra replied within minutes to all my questions and gave me a quick walk through the app and even changed some custom settings to make the offers match my Theme. 5 Stars!

MeinMonogramm
Germany
About 1 month using the app
In Cart Upsell replied May 11, 2023

Hi MeinMonogramm,

Thank you for the glowing review! We're very glad to hear that In Cart Upsell and CrossSell has enabled easy upselling on your store, and we always love to see well executed implementations of our application.

We're also very happy to hear that you received outstanding support from our team. We have a very dedicated staff, and it's truly gratifying to read this type of positive feedback. As always, we are here to help!

Tanu & The In Cart Upsell & Cross Sell Support Team

January 11, 2023

excellent customer service here... I was really struggling in a panic to why no one could add my pop up product to their cart... and the staff here totally saved me within a matter of minutes... got everything running up and good... they know their stuff! thank you a million times :)

PillowPanels.com
United States
Over 1 year using the app
In Cart Upsell replied January 11, 2023

Hello to our friends at PillowPanels.com

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the In Cart Upsell & Cross Sell Support Team