ICU• In Cart Upsell Cross Sell

This app is fantastic, having everything needed to start selling adds-on a cross-selling. Lasandra provided outstanding support in helping us integrate the app with some minor adjustments to our theme. I’m thoroughly impressed with her assistance and the app's capabilities and flexibility. Highly recommended.

This app fits my needs and I received prompt and helpful technical assistance via chat when needed.

Unfortunately 2 years after writing my 5 star review below, I must say I am now very disappointed. App has a bug when trying to add a rule for trigger of offer. Took over 8 hours to have someone raad my support message and still 24 hours later, no progress or updates at all. I have a product launch happening and the in cart upsell offer which I had pre advertised on social media will not be working. Very disappointed at the lack of support for this app now. Especially considering how I had once been so impressed as below 2 years ago...

My 5 star review is just as much for the app as it is for the support. The app provides exactly what I need and when I required some assistance last night and today, support was readily available. As I am in Australia it is often hard to get support in hours that suit due to time zone issues, but it was great to have one person start out helping me, and then another continue on when the other became unavailable. Thanks to Denis for the initial help and then Lasandra for continuing on from there diagnosing and correcting my problem.

Quick and easy to use. Great support. I recently had an issue and received a reply to my email query within in minutes. My problem was resolved (it was my own fault in the end) and I'm on my way again with in record time.

Great app to add some extra selling points to your website. With a very friendly support team. I had a problem with positioning an offer on my new theme and they helped perfectly with the installation of this app on my new theme.

Not sure what happened. We have used this app successfully for years (since 2017) and then in the fall of 2020 we started experiencing issues with our offers not showing. Contacted support and it took over a week to get our offers back on line. It worked for a while and now the same thing is happening again. Sent 2 requests to support for help and radio silence for almost a week. Had to find an alternate and uninstall. Would not have moved on if the program just kept working as before. My guess is that they have changed something in the code that makes it incompatible with some installations and they have not found the ghost. It was a great app when it worked ! Updated.... it would appear that In Cart Upsell has rebranded and has a new pricing structure. Not sure if this has anything to do with the app not working on our site after several years, but it does appear that new customers are having better success with both functionality and support. If this is a shedding of customers on the old pricing structure, shame on you... "you dance with the one that brung ya"!

Changed my template, and the ICU team quickly got their app up to speed for my store. Much appreciated!

App has been great! Had some trouble getting it working on a new theme and Lasandra went above and beyond to get us up and running again!

Great app and support! We have seen a significant increase in average spend throughout our store from the upsells!

They have very responsive and helpful support, should you need any assistance getting it setup. Thanks!