In Cart Upsell & Cross‑Sell , 963 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to enhance sales and average order value through personalized upsells, cross-sells, and time-sensitive offers. They appreciate its user-friendly and customizable features, seamless integration with various themes, and A/B testing capabilities. The support team, particularly Lasandra and Denis, are frequently praised for their prompt and helpful service.
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Amazing customer service!! I cannot believe "a few minutes" was actually a real thing. I was assisted within 3 min of my question. Triage and resolution took less than 30 min and I was selling again! Overall the app does exactly as is described and very easy to configure.
Hello to our friends at Fireworks Revolution
Thanks for sharing your review with the community and us. We're thrilled to learn that our support team was able to provide you with excellent support. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
Really happy with this app and the customer service I receive when I reach out. Especially, Lasandra was super awesome when helping me resolve an issue within 15minutes.
Hello to our friends at Dirt Locker® Official
Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Lasandra was responsive and helpful. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
Great service, always reply promptly and always complete requested edits. We use this app for all of our online stores. Thanks team!
Greetings to you Youstella,
Thank you for taking the time to leave us such an awesome review. We take pride in our prompt service and we are appreciative of you noticing that. It is great that In Cart Upsell can benefit all of your online stores.
Stephanie and the Customer Support Team
I just had the most amazing experience with the support team. Lasandra from In Cart Upsell is a Rockstar. I was unable to figure out an issue and she went above and beyond to help me, even making videos for me to follow. In a matter of no time I had exactly what I was looking to do, done for me with an explanation. Would definitely recommend this app for it's functionality and the awesome support team!!!
Hello to our friends at King's Crown Jewel Boutique
Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Lasandra was responsive and helpful. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
Lasandra was so, so helpful! I'm very picky about how my store is set up. She probably worked for 45 minutes on fine-tuning the app so that everything matched my store and was perfect. Great customer service and considering that everything I asked for was able to be done, great app as well!
Hello to our friends at Living a Sweeter Life
Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Lasandra was responsive and helpful. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
The Cart Upsell & Crosssell App is just great and does exactly what it should: adding product upsell to add quickly to the cart to an existing product page or cart page. The customer service is just outstanding. Denis and Lasandra replied within minutes to all my questions and gave me a quick walk through the app and even changed some custom settings to make the offers match my Theme. 5 Stars!
Hi MeinMonogramm,
Thank you for the glowing review! We're very glad to hear that In Cart Upsell and CrossSell has enabled easy upselling on your store, and we always love to see well executed implementations of our application.
We're also very happy to hear that you received outstanding support from our team. We have a very dedicated staff, and it's truly gratifying to read this type of positive feedback. As always, we are here to help!
Tanu & The In Cart Upsell & Cross Sell Support Team
I've been using the "InCart Upsell" app for about 6 months now. Initially, it seemed to meet my needs, but recent issues have entirely marred my experience. For about two weeks, whenever the app's offer is displayed, my website's screen goes completely black, rendering navigation absolutely impossible for my customers. It's a real nightmare for an online store owner to witness such a bug, especially knowing the value of every single visitor.
Beyond this major glitch, I'd like to highlight that the installation of the app on the theme is far from intuitive. I spent a lot of time figuring out the process, mainly because there's no tutorial provided to guide users. For a paid app, this is simply unacceptable.
But the most frustrating point remains the customer service. Every time I've attempted to address the issue, I've been given the same answer: "The issue will be resolved." Two weeks later, I'm still waiting for a solution, while my customers encounter a black screen and my conversion rate plummets drastically.
I'm genuinely disappointed and can't recommend this app in its current state. I hope the developer takes this feedback seriously and works swiftly to improve the user experience.
Hi Ecolife,
We're so sorry that you've had this experience. The issue you are facing is specific to the Safari browser. When your cart drawer opens it displays a cart overlay screen which should disappear after the drawer is closed. That action works seamlessly for Chrome, Opera, MS Edge, and Firefox events while our offers are being displayed. Debugging an issue like this takes a good amount of time, we recommend that you reach out to your theme developer who can investigate how the cart drawer overlay reacts with Safari compared with other browsers.
Regarding the installation flow, we will be implementing an entirely new process for the application which will make this much easier and more intuitive. That said, we do provide helpdocs and offer free onboarding sessions with our customer support team.
Again, we’re very sorry for the experience that you’ve had and are committed to making this right. Additionally, while we do recommend that you reach out to your theme developer as the most effective next step, we will continue to investigate the issue on our side and contact you if we are able to resolve it on behalf of the the theme developer.
Cannot recommend this app.
- creating offers is very complicated and time-consuming, the options are basic
- the ai system is not compatible with manual offers, you are not advised to run both, even if they target different products.
- not working with the Shopify translations system and GraphQL
- some functions are apparently 'not working with our theme'
The support of the app is very fast, but not really helpful - I feel like every answer is basically "your problem, find a solution for it yourself".
Hi www.laimer.bz,
We’re sorry that the application did not fit your needs, though we are happy to hear that our support team was able to provide fast service.
Our development team is hard at work releasing a bunch of new features that will make the application much easier to use. In the meantime, we will be reaching out to you to offer a credit.
Stephanie and the Customer Support Team
The app needed some tweaking, but with the help of their support it's working beautifully and giving our customers great recommendations.
Hello to our friends at Spicewalla
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to provide you with excellent support. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
Very impressed by the speed of response to an issue I had upon installation, and the friendly team member (Denis) who took the steps required to solve my problem. Looking forward to really getting to use the app and seeing the effect on sales.
Hi there BuzzVibes,
Thank you for the great review. We are happy that Denis was able to quickly assist you with your store needs. Do not hesitate to reach out to us as you begin to grow the app for any assistance you may need.
Stephanie and the Customer Support Team