In Cart Upsell & Cross‑Sell , 966 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to enhance sales and average order value through its user-friendly interface and customizable features. Its unique features, such as in-cart upsells and cross-sells, A/B testing, and autopilot, are well-received, though the autopilot may not always suggest the best match. The design options are adaptable to various store themes. The customer support, especially Lasandra and Denis, are praised for their prompt and efficient service. The app is recognized for its speed, performance, and flexibility in managing offers.
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I've been using the "InCart Upsell" app for about 6 months now. Initially, it seemed to meet my needs, but recent issues have entirely marred my experience. For about two weeks, whenever the app's offer is displayed, my website's screen goes completely black, rendering navigation absolutely impossible for my customers. It's a real nightmare for an online store owner to witness such a bug, especially knowing the value of every single visitor.
Beyond this major glitch, I'd like to highlight that the installation of the app on the theme is far from intuitive. I spent a lot of time figuring out the process, mainly because there's no tutorial provided to guide users. For a paid app, this is simply unacceptable.
But the most frustrating point remains the customer service. Every time I've attempted to address the issue, I've been given the same answer: "The issue will be resolved." Two weeks later, I'm still waiting for a solution, while my customers encounter a black screen and my conversion rate plummets drastically.
I'm genuinely disappointed and can't recommend this app in its current state. I hope the developer takes this feedback seriously and works swiftly to improve the user experience.
Hi Ecolife,
We're so sorry that you've had this experience. The issue you are facing is specific to the Safari browser. When your cart drawer opens it displays a cart overlay screen which should disappear after the drawer is closed. That action works seamlessly for Chrome, Opera, MS Edge, and Firefox events while our offers are being displayed. Debugging an issue like this takes a good amount of time, we recommend that you reach out to your theme developer who can investigate how the cart drawer overlay reacts with Safari compared with other browsers.
Regarding the installation flow, we will be implementing an entirely new process for the application which will make this much easier and more intuitive. That said, we do provide helpdocs and offer free onboarding sessions with our customer support team.
Again, we’re very sorry for the experience that you’ve had and are committed to making this right. Additionally, while we do recommend that you reach out to your theme developer as the most effective next step, we will continue to investigate the issue on our side and contact you if we are able to resolve it on behalf of the the theme developer.
thank you so much this call was VERY helpful, I was about to give up when lasandra called me and helped me get things rolling and it looks perfect!!
thanks a bunch Lasandra
Hello to our friends at K R Farms
Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Lasandra was responsive and helpful. We go above and beyond to help every merchant and I am glad we hit the mark for you. We wish you and your store a great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
I also have to commend the app's customer support team. They are incredibly helpful, friendly, and responsive, always willing to go above and beyond to assist with any questions or issues. Whenever I've reached out to them, they've been quick to respond and have provided clear and concise guidance that has helped me to quickly resolve any problems.
It's clear that the developers truly value their users and are committed to providing top-notch customer service. This level of support is a rare find in today's tech landscape, and it's something that sets this app apart from the competition.
Overall, I couldn't be more satisfied with this app and the exceptional support that comes with it. If you're looking for a powerful, user-friendly app with top-notch customer service, this is definitely the one to choose.
Hello to our friends at Bomlins
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to provide you with excellent support. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the In Cart Upsell & Cross Sell Support Team
Support is really helpful und quick. All request have been solved immediatley. I had some bugs, but they taken care of very quick and professionally.
Hello to our friends at fejn jewelry
Thanks for sharing your review with the community and us. We're thrilled to learn that our support team was able to provide you with excellent support. We go above and beyond to help every merchant and I am glad we hit the mark for you. We wish you and your store a great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
Its great app and if you have a problem you get soon help. Especially Denis i very kind and help you fast.
Hello to our friends at Tierliebling
Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Denis was responsive and helpful. We go above and beyond to help every merchant and I am glad we hit the mark for you. We wish you and your store a great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
Very impressed by the speed of response to an issue I had upon installation, and the friendly team member (Denis) who took the steps required to solve my problem. Looking forward to really getting to use the app and seeing the effect on sales.
Hi there BuzzVibes,
Thank you for the great review. We are happy that Denis was able to quickly assist you with your store needs. Do not hesitate to reach out to us as you begin to grow the app for any assistance you may need.
Stephanie and the Customer Support Team
Not typically a review guy, but the customer service for this app is incredible. I was testing a few upsell apps and I'm sticking with this one because the service is so good. Means a lot to get immediate help : )
Hello there Poplight,
First off, for not being a review guy, we appreciate you taking the time to leave such a great review. It is great to hear that our customer support team could assist you with what you needed. We appreciate that In Cart Upsell & CrossSell can benefit your store needs.
Stephanie & The Customer Support Team
I would like to express my sincere gratitude and appreciation for the remarkable service and assistance provided by this . From the moment I reached out to them with my concerns, they were incredibly helpful and responsive. Their expertise and dedication to ensuring customer satisfaction were evident throughout our interactions.
Their plug-in is truly versatile, allowing you to customize and tailor your upsell features to your heart's content. Whether it was tweaking the design, implementing specific features, or resolving any technical challenges, they never failed to deliver.
Special Thanks to Lasandra :)
Highly recommended Plug In!
Hello to our friends at Carina
Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Lasandra was responsive and helpful. We go above and beyond to help every merchant and I am glad we hit the mark for you. We wish you and your store a great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
InCart Upsell has been great to use. The customer service team respond very quickly and are very friendly. I would highly recommend this app!
Hello to our friends at Empowered Elegance
Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
So far, so good. LaSandra was quick to answer any and all questions regarding setup on our custom theme.
Hi there NCMPRBL,
Thank you for your great review. It is always good to hear that Lasandra could quickly answer all of your questions regarding setting up your custom theme. We love that In Cart Upsell and CrossSell can benefit your store.
Stephanie & the Customer Support Team