Shopify Inbox , 4,240 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time customer interaction, user-friendly interface, and easy integration. They find the customer profile and order history features useful for personalizing chats. The "Quick Replies" function, instant answers setup, and the ability to respond via email to missed chats are also favored. Merchants value the option to offer products or discounts during a chat. The app's affordability and supportive customer service are additional benefits.
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Shopify inbox is great with seamless integration with Facebook Messenger and Instagram Direct Message, however, customers are not able to send images from the website live chat, which is something essential for customers to be able to send images. Extra options and flexibility shall come to Instant answers, like Check Orders, Edit Orders, Edit Shipping Address.
Track my order also needs some flexibility to be able to change the link from Thank You page to Order Tracking page, which it is the information customers usually looking for. We hope to have Inbox with some great updates very soon. Abdelaal
Hey, there. Thanks so much for taking the time and sharing this feedback with us! We are delighted to hear that Shopify Inbox is working seamlessly with your Facebook Messenger and Instagram Direct Message, and we great appreciate your suggestions. Being able to send images through Online store chat, having more flexibility and options for Instant answers, and being able to include the tracking page are all great suggestions, and we'd be more than happy so pass them along to our development team. Your feedback provides some great features that can help improve Shopify Inbox in future releases. Thanks again! -Elias, Shopify Support
This app would be a world more useful if you can change the ringtone as the current one is extremely difficult to hear if the phone is in its usual place... my pocket!!!
Hello crkd.guru, Thanks for leaving a review and for the feedback!
Unfortunately, changing the notification sound on a third party app is a limitation of Apple devices. You can universally raise or lower the volume, but not change the sound.
If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our customer service team at ping@shopify.com.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
Thank you very much for this work, but a lot of things are missing:
1. Search in messages (you may suggest connecting an external database like mongodb)
2. Impossible to work with two stores at the same time
3. Often messages are not sent the first time and you need to resend them again and again
Thank you for taking the time to share your feedback with us to help us better our services and offerings. We will be sure to pass your comments along to our developers for future consideration.
As for messages not sending the first time around, that is not expected behavior. Please connect with our Support team (https://bit.ly/2AWw5VA) directly so we can offer further troubleshooting. -Olivia, Shopify Support
The app is light, manageable on different devices, but most of the time it has hiccups or it doesn't work at all. Pity: it could be a real asset!
Thanks so much for this review. Can you tell me more about these "hic-cups"? If this is ongoing, I would advise reaching out to our live support so they can troubleshoot this for you. -Ivy, Shopify Support
The app automatically vanishes from the store and then have to download again, can this be fixed?
Overall a good experience but some issues
I've used it. All I get are marketers trying to sale me their services. If there was a way to block those then this app would be great.
Thank you for getting in touch and letting us know that you've come across this issue with spammers. I'm happy to report that as of Shopify Inbox version 6.5.0., merchants can now block conversations within the app. You can use this feature to block any spam messengers you receive messages from.
We appreciate you sharing your feedback with us and I hope you continue to enjoy using Shopify Inbox moving forward. -Victor, Shopify Support
Good free chat. The only problem is that it doesn't support multilanguage translation. We have to choose a main language to display for all customers. Bad for international ecommerce.
Hi there, VAPEVO. Thank you for taking the time to leave us a review for Shopify Inbox. We appreciate you leaving us some feedback to help us improve Inbox! I've gone ahead and passed your feedback along to the team for their consideration. I can't say what the outcome of the feedback may be, but you can rest assured that the team has been made aware. Thanks again! -Imogen, Shopify Support
after all is said and done this app can be frustrating and sometimes confusing. But the positive side is of course the following the platform has globally .
Thank you for taking the time to get in touch and provide us with your honest thoughts on Shopify Inbox. If you're finding some aspects of using the app confusing, please feel free to send me an email at inbox@shopify.com and I'd be happy to see if I could help you with any problems you're encountering. -Victor, Shopify Support
Good but we need 2 essential things in order to have the perfect app, the possibility to change the color of the text (and not only have it white) and the possibility to translate the Q&A when a customer choose a different language in the language selector or when the /en in the url is active for exemple.
Hi there, THL Resell. Thanks for taking the time to leave us a review for Inbox, as well as providing us some feedback to improve the app! At this time, it's not possible to change text colour within the app. Are you able to expand on your second piece of feedback a bit more for us? We're happy to pass your feedback along to the team, but we just want to be sure of the request before doing so! Feel free to edit your review to clarify that 2nd piece of feedback for us. Thanks! -Imogen, Shopify Support
j'ai utilisé cette application et elle est bonne . elle me permet d'avoir des avis des mes client et d'échanger mieux avec eux . mais j'aimerai savoir si il n'y a pas l'application mobile ?