Reviews (5,941)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enhancing customer communication and increasing responsiveness, which boosts satisfaction and loyalty. It integrates seamlessly with Shopify, syncing chat histories with orders and features like automated responses and AI-generated texts save time and improve efficiency. The ability to send product recommendations and discounts through chat boosts sales. The clean, intuitive interface and mobile app are noted for their convenience in managing customer interactions.
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It has proved very handy and has both generated and saved orders!
Great app. Could use some more visual customization options though.
Works perfectly, the only downwside is that it's a separate app from the main Shopify app. Would be cool if it was built-in but it works perfectly! I've got a live chat setup with lots of FAQ that people can select and receive instant answers, or I can talk to them live if need be.
Easy to use and user-friendly
It reacts really soon. I got the message as soon as the customer sent to me.
I like the new IA response system. It works fairly well
this app is nice and keeps me connected with customers quickly.
Does the job
Shopify Inbox is a great way to assist customers , however the app for the mobile device does not send the push notifications for instant reply to the customers and the only reason it gets a four star
For a free inbox app, it does the basics and does them well.