Reviews (4,681)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer service with quick, efficient responses and a user-friendly interface. It integrates smoothly with Shopify, supports automated and AI-generated replies, and centralizes communications, boosting organization and conversion rates. Its free cost, effective mobile performance, and features like displaying customer cart details and location during chats are also highlighted, making it ideal for improving customer interactions within the Shopify ecosystem.

May 26, 2025

Easy enough to use and navigate

Lase Babe
Australia
3 months using the app
March 22, 2025

Amazing! The tires I purchased were shipped very fast. The tires fit perfect.

Fabulous Tires
United States
About 1 year using the app
June 13, 2025

Ich finde Inbox klasse und kann sie jedem empfehlen, der auf schnelles kommunizieren, wert legt, vor allen macht sich das auch in den Verkäufen bemerkbar.

G.G-Designs
Germany
4 months using the app
June 20, 2025

Great app - no need to use the other ones, this one is free

Calily Bridal
Australia
24 days using the app
June 14, 2025

Great tool for communicating with customers live

FC-Direct.com
United States
6 months using the app
May 16, 2025

Super kostenloses Tool

paua.co
Germany
Almost 2 years using the app
May 12, 2025

Easy to navigate and works very smoothly. Highly reccommend.

OutdoorRepublic
United States
3 months using the app
November 27, 2024

The app works really well, I can answer via desktop or mobile to help customers with any questions, it has helped to secure purchases that may otherwise have been lost.

Sparks Theatrical Lighting Supermarket
United Kingdom
About 5 years using the app
February 27, 2025

Very intuitive, makes a big difference to our store.

Floragy
United Kingdom
Over 4 years using the app
December 27, 2024

I am a beginner and I have had this store for a number of years with someone else controlling the platform and I am getting around in this app which seems to be user friendly! I know l have much to learn however I am INSPIRED by my experience so far!

Biostrand
United States
Over 2 years using the app