Reviews (5,974)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer communication and increasing responsiveness, which boosts satisfaction and loyalty. It integrates seamlessly with Shopify, syncing chat histories with orders and features like automated responses and AI-generated texts save time and improve efficiency. The ability to send product recommendations and discounts through chat boosts sales. The clean, intuitive interface and mobile app are noted for their convenience in managing customer interactions.

February 20, 2024

Good, but i can't get it to work as an app on my phone, that uses Brave as a browser.

GHW
New Zealand
Over 1 year using the app
April 10, 2024

Easy and convenient

DelightfulNuggets LLC
United States
12 months using the app
January 28, 2024

Loved the shopify inbox chat portal

Perraro Electric Bike
United States
12 months using the app
March 4, 2024

Seamlessly works within the Shopify system, and the "instant answers" are helpful to customers on off hours to facilitate self-service.

York Nordic
United States
4 days using the app
September 7, 2024

スマホ画面で見た時に、アイコンが大き過ぎて主張が強すぎる。アイコンによってすぐにチャットを意識するのは、望んでいる事ではないが、お客様には気軽に質問して頂けて、購入の検討をするのに繋がっていると思う。

革の万年筆ケース/ペンケース専門店
Japan
10 months using the app
April 8, 2024

Thank you for the chat system

H&S embroidery
United States
6 months using the app
Edited March 5, 2024

I like it

easy to use
it will be easier if we have saved note

Naji Craft
New Zealand
3 months using the app
June 17, 2024

Best Livechat option

D-SAUCE AFRIMART LLC
United States
About 2 months using the app
March 11, 2024

Great app great results

Ecclesia.
Ireland
Over 1 year using the app
April 12, 2024

I do like the way we can teach the Inbox how and what to respond in some situations.

Uniquely Thai Lao TV
United States
10 months using the app