Reviews (6,086)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.

March 13, 2024

i like it .. people ask interesting questions and it feels like a step towards personal interactions.

Red Moon Herbs
United States
About 1 year using the app
June 17, 2024

Easy to use for our team.

PDQ Car Wash Shop
United States
3 months using the app
March 25, 2024

Great App to use!

nevsher lior boutique
United States
Almost 2 years using the app
February 27, 2024

Very good app. The problem is it does not work with Kallas theme at all. It causes glitches on mobile site, screen flickering, and the modal window not opening fast or closing... Buggy

Voyageprint
United States
11 days using the app
Shopify replied March 8, 2024

Hey, there. Thank you for taking the time to leave a review! The Shopify Inbox app is designed to work across most themes - however if you are seeing a specific issue on a theme, your best bet would be to first reach out to the theme developers to see if there's any issues on their side: https://shopify.link/7MJw. After that, feel free to contact our own team and we'd be happy to take a closer look: https://shopify.link/WJna. -Rick, Shopify Support

May 31, 2024

Love it !

indiangemstoneexporters
India
About 1 year using the app
July 22, 2024

good

HotforKitchen
Greece
10 months using the app
April 25, 2024

Very Good.

Stone Essential
India
About 2 years using the app
March 4, 2024

Everything good

KoreanSet
United States
7 months using the app
July 16, 2024

Very responsive and easy to use.

SoCal Bathtubs
United States
About 1 month using the app
March 26, 2024

Mi trovo molto bene, da un valore aggiunto al nostro e-shop. Facile e intuitivo da usare

Ethical Grace
Italy
About 2 months using the app