Shopify Inbox , 4,210 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its real-time customer interaction, user-friendly interface, and easy integration. They find the customer profile and order history features useful for personalizing chats. The "Quick Replies" function, instant answers setup, and the ability to respond via email to missed chats are also favored. Merchants value the option to offer products or discounts during a chat. The app's affordability and supportive customer service are additional benefits.
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Terrible and app only for iphone? nah...see ya i would give 0 stars if i could absolutely terrible app
We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".
It blocks the whole page and does not let the visitor exit. If they reload the page, it loads back up. This is a horrible experience.
Hey there, thanks for taking the time to write a review. When you open the chat by selecting the icon on the online store - you can also select the application icon once again to close the chat. With that being said, the application should still allow you to still select items on the online store. If you are experiencing issues with the application blocking the page, I would suggest reaching out to our live support to have a further look into your online store and application: https://bit.ly/2AWw5VA.
I have to uninstall it and install it over and over again every time I want to open it to reply to a customer. Till I do all that, a customer is gone.
Hello Ploocy, thank you for your feedback! Our apologies for the issues having to install repeatedly. We have a fix now for the recent bugs in the app, please update to version 1.1.9 so you have the latest fixes.
I'll get in touch soon to see how it's going and if you have any further feedback. Thanks for trying Shopify chat!
Best regards
Veronica N.
How to get rid of that awful message Leave a number and we'll text you back as soon as we're available (an email address works too)." ahh
Hi Underworld Laboratory,
Thank you for your feedback. At the moment there is no way to remove that banner in Shopify Chat.
Since Shopify Chat is a live chat feature, and we know our merchants are often busy and cannot get to visitor conversations immediately at all times, we wanted to provide a way for visitors to leave some information so that you the merchant can continue the conversation at your convenience and potentially capture that sale.
Your feedback however is really valuable to us. I'm going to reach out to you personally over email to get your thoughts on how we can improve this feature moving forward. :)
Take care,
Ellis from Ping and Kit Support.
This chat ONLY work for apple users if you have costumers using android or windows then this app is not for you.
Hello UNIQ Uniformes,
Thank you for your feedback, and I'm sorry that you are frustrated about some limitations of Shopify Chat. To be clear - customers visiting your store on ANY browser or device will be able to see and use Shopify Chat.
If you have both Shopify Chat and Apple Business Chat turned on for your store, then visitors using Safari or an Apple device would see the Apple Business Chat option, and all other visitors would see Shopify Chat.
I will reach out to you directly to follow up.
All the Best,
Ellen
App does not open on my android phone, clients as asking questions and I am losing sales thanks to this very bad app. Much better pay for something else.
Hello Kyoui, thank you very much for letting us know you were having issues and please accept our apologies.
We have fixed many of the recent bugs on the phone app for Android, if you wish to try again, we would love to have you back! Please re-install and if you have any questions, contact our team directly at ping@shopify.com.
*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***
Best regards,
Veronica N.
Senior Support Specialist - Ping
Leider funktioniert die App nicht mehr. Seit ein paar Tagen wird der Chat plötzlich nicht mehr angezeigt.
Can't manage how to start a chat without giving all info related client name and email. Many propects are just quit our website because of that
Any solution?
Hey, there. Thanks for taking the time and sharing this feedback with us. We understand that some customers may prefer not having to share their info in order to ask a question. However, in the event that there isn't anyone available to reply to customers using the online store chat, the email is required so that their questions can be forwarded to your inbox allowing you can get back to the customers later.
That being said, we can see that there are some improvements that could offer a better experience, such as capturing the customers' information only when the online store chat is offline or by making some of the fields optional, and we'd be happy to share this feedback with our development team. Cheers! -Elias, Shopify Support
I am constantly being bombarded with people trying to sell me adverting or their resume on helping to make my site better. I am just starting out and my budget at the moment is thin, as soon as I tell one person no another takes its place. so my experience to say to least is it has been very annoying. I can't get any work done because of answering texts or emails on the matter from the shopify inbox. The shopify inbox from my understanding is suppose to be there for my customers, not ppl selling or pushing their products or agendas onto you. I am extremely close to uninstalling shopify inbox off of my store if this keeps up. I am very dissatisfied with it.
Hey, there. Thanks so much for taking the time to leave us a review for Shopify Inbox. I'm sorry to hear that folks are taking advantage of you trying to offer support to your customers by flooding your inbox with unsolicited service offers. I absolutely understand how that can be incredibly annoying and problematic. I've gone ahead and passed your review and feedback along to the Inbox Team. I can't say what may come of the feedback, but you can feel confident in knowing that the Inbox Team is aware of this issue.
The Inbox Team added the ability to block users and prevent them from messaging you anymore via Inbox, and I'm happy to let you know how to do that. When you get a new conversation and open it up to view their message or reply, you'll see some symbols on the top right. One of those symbols will be a red '!'. You can click this symbol and then block the user who sent you the message. By doing this, this specific user won't be able to message you any more. Hope you find this helpful! -Imogen, Shopify Support
How do I uninstall this rubbish app. The app has gone nuts, can't even over install it, still going nuts.
Hello The Bargain Shop Australia,
So sorry you are having issues, please accept our apologies and the delay in responding to your feedback. If you haven't uninstalled the app yet, be sure to have the latest version, and also restart your phone. We have fixed the bugs that were causing problems.
*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***
If you need any assistance or have questions, please contact our team at ping@shopify.com.
Best regards,
Veronica N.
Senior Support Specialist - Ping